Job Description:

Are you a hands-on technical leader with a passion for managing cutting-edge network infrastructure and guiding a high-performing team? We’re seeking a Team Lead, Network Operations Center (NOC) & IT Systems Engineer to oversee our internal network operations while driving exceptional IT support for our Managed Services clients. Reporting to the Director of IT Operations, you’ll design, implement, and maintain network operating systems and services in a hybrid cloud environment, ensuring seamless performance for both our enterprise users and clients.

In this dynamic role, you’ll:

Lead and execute a variety of in-house IT projects with support from our NOC, SOC, Database, and Helpdesk teams.
Serve as a Level 3 engineer for Managed Services clients, overseeing client-facing service desk operations.
Manage and mentor a team of systems engineers across U.S. and offshore locations, providing 24/7/365 support for Microsoft Azure, Microsoft 365, and onpremises infrastructure.
Innovate and standardize desktop and application delivery solutions to empower our enterprise users. This is your chance to work with advanced technologies, collaborate with senior IT experts, and grow your career in a fast-paced, team-oriented environment.

Responsibilities

Leadership & Team Management:

Lead a team of systems engineers across U.S. and offshore locations, ensuring 24/7/365 coverage for client network infrastructure.
Act as the hands-on leader for client-facing service desk operations, collaborating with customers, the Project Management Office (PMO), and offshore team leads to track SLAs, communications, processes, and reporting.
Inspire a culture of teamwork, accountability, and continuous improvement.

Network & Systems Administration:

o Manage the virtual server environment, disaster recovery solutions, and Microsoft Azure/AD/365 ecosystems.

o Perform daily monitoring and administration of networks, servers, and desktops, including Active Directory (DNS/DHCP/Group Policy) and user account management (adds, changes, deletes).

o Maintain corporate switches, firewalls, VPNs, routers, and wireless networking components.

o Administer Windows-based servers (2008–2019) for daily maintenance and ensure data security across network devices, addressing threats like viruses, malware, and compliance issues.

Project & Technical Support:

o Execute system builds (desktops, laptops, servers), application installations, patch management, and cloud migrations.

o Provide technical assessments, process documentation, and user training on desktop/network software and mobile devices.

o Manage system backups, perform data restores, and assist with software inventory and licensing compliance.

o Strategize and implement end-user computing solutions to enhance productivity.

Client Collaboration:

o Deliver exceptional support to Managed Services clients, ensuring highquality service and effective communication.

o Travel up to 20% (local and out-of-state) to provide onsite collaboration and support for clients.

Regards

Rohit

Rohit@rcubecreativeconsulting.com

737 304 7465

R Cube Creative Consulting Inc.

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