Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for under-served communities.

Best People, Best Solutions, Best Results

Job Summary:

Ensures the stability and integrity of in-house VoIP telephone, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, participates with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Strategy & Planning

- Collaborate with executive management and department leaders to assess near- and long-term network capacity needs.
- Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
- Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

Acquisition & Deployment

- Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware.
- Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
- Oversee new and existing equipment, hardware, and software upgrades.
- Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.

Operational Management

- Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
- Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
- Monitor and analyze network performance across the organization’s LANs, WANs, and wireless deployments. Troubleshoot problem areas as needed.
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
- Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
- Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
- Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Monitor and test network performance and provide network performance statistics and reports.
- Participate in managing all network security solutions.
- Perform server and security audits, and system backups and recovery.
- Manage and/or provide guidance to junior members of the team.

Required Skills

To perform the job successfully, an individual should demonstrate the following competencies:

Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.
Proven experience with network capacity planning, network security principles, and general network management best practices.
Strong proven working knowledge of Linux/Ubuntu OS administration
Strong hands-on knowledge of SIP, H.323, TCP/IP
Strong, hands-on technical knowledge of network and PC operating systems, including windows server 2003, 2008, XP, WIN7.
Working technical knowledge of current network hardware, protocols, and Internet standards, including Cisco devices, VMware, and firewalls.
Excellent hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong interpersonal, written, and oral communication skills.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and problem-solving abilities.
Able to effectively prioritize tasks in a high-pressure environment.

Qlarant

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