Senior Infrastructure Administrator (IT Generalist)

Miami (Wynwood area), FL

Position Overview:

As the Senior Infrastructure Administrator, you will evaluate the firm's current IT environment, identify areas for improvement, and manage day-to-day IT operations. This role is ideal for a "jack-of-all-trades" IT professional who thrives in a small-to-medium business environment and can work independently. Initially, the workload will be closer to full-time during the assessment phase, transitioning to a more flexible, part-time support role as ongoing needs are addressed.

Key Responsibilities:

IT Assessment & Upgrades: Conduct a comprehensive evaluation of the firm's IT environment to identify outdated systems, recommend improvements, and implement changes.
Technical Support: Provide hands-on desktop and helpdesk support for employees across all offices (laptops, desktops, printers, email, and other day-to-day IT issues).
System Administration: Manage Windows and macOS systems, including setting up and maintaining laptops, printers, and essential applications.
Platform Management: Work with the firm's Google Workspace (Drive, Sheets, etc.) while preparing to migrate to Microsoft Enterprise solutions.
Security & Compliance: Ensure cybersecurity best practices and compliance with legal industry standards, including securing sensitive data and implementing necessary protections.
VPN & Network Support: Maintain VPNs and manage remote access for employees across multiple offices.
Process Automation: Explore and implement automation solutions, including creating an API to integrate Harvest time tracking with QuickBooks.
Vendor Coordination: Collaborate with external Google Workspace partners and other third-party vendors to optimize systems and resolve issues.
Training & Documentation: Provide training to employees on new technologies and create documentation for internal IT processes.

Requirements:

5+ years of experience in IT support, system administration, or a similar role.
Strong technical troubleshooting skills for hardware, software, and networking issues.
Experience working in small-to-medium business environments, preferably as the primary IT resource.
Hands-on experience with Windows and macOS operating systems.
Knowledge of Google Workspace administration; experience with Microsoft Enterprise is a plus.
Understanding of VPNs, remote access, and basic network troubleshooting.
Cybersecurity awareness and experience ensuring compliance in a regulated industry.
Ability to independently assess, plan, and implement technology improvements.
Experience creating and integrating APIs (e.g., Harvest to QuickBooks) is a plus.
Excellent communication skills and the ability to train non-technical users.
Local to Miami, FL, with the ability to travel to Broward and Miami offices as needed.

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