About us

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

About the role

What’s an average day like?

The client you’ll work with is a thriving Life Science Organization. Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client focusing on meeting their IT operational needs. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.

As a Helpdesk IT Consultant at Pliancy, you will be mentored on multiple technical concepts such as cloud storage, networking, device management, and SaaS (Software as a service) to name a few. In this role, you will also learn to improve core skills ranging from troubleshooting hardware/software to people and business communications skills such as customer service and conflict resolution. Collaboration and learning will be a huge part of this role where you will have access to multiple subject matter experts, documentation, and knowledge bases to guide you in how to best serve our clients.

Who are we looking for?

You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your people and they’re grateful for your responsiveness.

Responsibilities:

Hours: 8 am - 4:30 pm ET

Serving clients via ticket, phone, and messaging queue
Weekly onsite visits in the Greater Boston area
Assisting with the adoption of forward-thinking technology in a rapid-growth environment
Providing high-touch support to department heads and staff
Troubleshooting day-to-day technical issues and assisting with daily requests
Onboarding new users, configuring laptops, and setting up desks/workstations
Training and assisting on the use of tools and technology to meet business needs
Documenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentation
Assisting with office moves, upgrades, and AV installations
Study and train on Okta SSO and connected automated SaaS systems
Perform and verify Okta account creations meeting client requirements
Install software updates to PC and Apple devices using MDM systems
Verify automated software deployments for productivity software have been completed successfully with Slack, Office 365, Box, and AV software
Track and measure time spent on client work using billing software

Requirements (Note: we will review and consider all applicants):

Should Have

Proof of Covid-19 vaccinations
Willing and able to commute within the Greater Boston area
Fundamental knowledge of common operating systems such as Windows and MacOS
Empathy - Establishing connections and understanding with clients and colleagues
Ability to collaborate with diverse groups of people
Self-motivated, adaptable, and able to multitask in fast-paced environments
Natural curiosity
- Exploring new and existing technology
- Understanding the underlying mechanisms and inner workings
- Questioning the how and why of current processes
Passion for growth and development

Nice to Have

Entry-level technical certifications such as:
- CompTIA A+ and Network+
- Microsoft Certified: Fundamentals of Azure
- Microsoft Certified: Fundamentals of Modern Desktop Administration
- Cisco Certified Technician (CCT)
- ITIL Foundation
Higher-level educational courses in technical fields
Previous IT help desk experience of 1-2 years
Experience with business communication, including email and phone correspondence

Benefits

Generous salary, above-average pay ($60K-$70K per year dependent on experience)
Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade your plan and coverage
Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
Optional dental and vision plans are offered for you to opt into
401(k) plan
Unlimited PTO
Paid leave for new parents
Home internet and mobile phone reimbursement ($50 per month) to help you stay connected
Employer-funded commuter benefits and mileage reimbursement
Employee stock options so you can share in Pliancy's success

Note: As of September 27, 2021, Pliancy requires all employees to show proof of full COVID-19 vaccination before being admitted to any of our physical offices.

Why work with us?

Clients solving challenging problems with meaningful purpose
Top-of-their-game peers who have fun with what they do and take teamwork seriously
An environment with opportunities to see the impact of your efforts on both the client and the company
A manager who will partner with you to help you grow and identify opportunities for career development
Flexible schedule designed to empower your communication and time management skills
Great culture driven by community-minded, empathetic teammates
Benefits and perks built to meaningfully support you and your family while we grow together
Relocation assistance is not available for this position

Pliancy

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Helpdesk IT Consultant (Boston)