Department: Butte, MT - Corporate

Work Schedule: Monday - Friday 8-5 unless otherwise needed.

Job Status: Full-Time

Amount of Travel: 10-25%

Position Summary

Pioneer Technical Services, Inc. of Butte, MT is currently seeking an experienced IT Manager to oversee and manage our company's technology infrastructure. Responsibilities include ensuring the stability, integrity, and efficient operation of our network, computers, and processes that support core organizational functions. This position will provide supervision, training and mentoring of the IT team including delegating work to IT team members. The IT manager will be responsible for keeping the senior management team abreast of any necessary future expansion modifications of the current network. This position will coordinate with the Programming and Technology Manager on achieving and maintaining best-in-class information technology systems. The IT manager will report to the Chief Operating Officer.

Essential Functions

Recommend, develop, and maintain an IT organizational structure that supports the needs and objectives of Pioneer Technical Services; ensure the IT staff provides exceptional internal and external customer service and meets project deadlines; enforces IT staff compliance with policies and procedures; creates training and development opportunities for IT staff.
Ensure the availability, efficient performance, and security of the company's computers and devices.
Assist the Programming and Technology Manager with implementing and maintaining critical operational procedures. (i.e., Disaster Recovery Plan, Standard Operating Procedures, etc.).
Consult with Pioneer end-users, management, and vendors to assess computing needs and technical support.
Develop, suggest, and maintain Management-approved policies, procedures, and associated training plans for network resource administration and appropriate use.
Conduct research and make recommendations for hardware and software solutions.
Manage IT staff, including hiring, training, evaluating, guidance, discipline, and discharge with HR Management support.
Meet with Group Leaders, Team Leaders, and others, to solicit cooperation and resolve IT related problems.
Develop redundant capabilities within the IT Department.
Develop and manage the IT department's budget.
Maintain productive working relationships with outside support services and consultants.
Maintain a complete list of computer software and review requests to purchase new software by end users.
Provide leadership and direction to IT staff to ensure the delivery of high-quality service and support.
Purchase necessary equipment after receiving management approval.
Maintain database of service/license agreements, contracts, and renewal dates.
Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines for IT support specialists.
Review and develop all IT topology charts prior to their implementation.
Install new / rebuild existing servers/computers and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
Manage and coordinate all IT-related matters including data, wireless communications, mobile technology, telephone, security, and computer hardware and software.
Maintain DHCP, DNS, LAN/WAN, DFS Replication and Domain Servers.
Continuously update Management on current and potential future issues and concerns related to IT infrastructure by developing short- and long-term IT Priorities.
Establish priorities, prepare documented schedules for maintenance and installation; provide effective leadership and control by monitoring and reporting status.
Communicate effectively both orally and in writing.

Position Qualifications

Competency Statements

Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Business Acumen - Ability to grasp and understand business concepts and issues.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Organized - Possessing the trait of being organized and following a systematic method of performing a task; also, ability to prioritize and complete tasks efficiently.
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
Working Under Pressure - Ability to complete assigned tasks in stressful situations.
Enthusiastic - Ability to bring energy to the performance of a task.
Team Builder - Ability to convince a group of people to work toward a common goal.
Leadership - Ability to lead and motivate others.
Delegation - Ability to define roles and responsibilities and delegate effectively.

Skills & Abilities

Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum of 5 years experience in IT management.
Strong knowledge of network infrastructure, computer systems, and security.
Excellent leadership, communication, and decision-making skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Problem-solving skills
Experience managing IT staff and developing and managing a budget.
General knowledge of engineering industry practices.

Work Environment

Our project team values a healthy work-life balance, and we focus on working efficiently and collaboratively to ensure quality and productive work as well as quality time away from the office. The work environment is casual, friendly, respectful, and team oriented with daily peer interactions regarding work progress, client needs and project-specific technical issues. We strive to create an enjoyable work environment with support and opportunities for positive career growth.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Pioneer is a Montana based employee-owned company that offers a competitive salary, benefits, and incentive package. Pioneer Technical Services provides equal employment opportunities to all applicants and is an E-VERIFY company.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Upon acceptance of an offer, a complete background and drug screening will be conducted.

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Pioneer Technical Services, Inc

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