** THIS JOB IS BASED IN THE SAN FRANCISCO BAY AREA AND WILL REQUIRE ONSITE VISITS **

COMPANY

Parachute is a Managed IT Service company. We have a friendly and supportive work environment, with a hands-on leadership team. Our client base is comprised of a wide variety of businesses, professional service firms, and non-profit organizations with 15 – 250+ end-users located throughout the San Francisco Bay Area and Sacramento. Our headquarters is in San Ramon, California and we have a presence in San Francisco, San Jose, Sacramento, and Cebu, Philippines.

POSITION

Parachute is looking to add an experienced, professional, and personable Senior IT Project Engineer to our growing team. This is a fantastic career opportunity for a proactive, highly motivated individual. This position will occasionally go on-site for complex projects.

Essential Duties and Responsibilities

Recommend, develop, plan, manage, implement, and fully document IT projects
Be the escalation point for other IT Systems Engineers and Service Desk Engineers
Advise the Technical Account Manager with service requirements and specifications to better address client goals and needs
Take ownership of IT infrastructure and day to day operations for clients
Identify improvements to IT documentation, network maps, processes/procedures, and tickets
Manage and respond to escalated client inquiries
Prepare and implement advanced hardware and software for clients
Determine equipment and software procurement needs for clients
Research products and new technologies to increase efficiency of business and operations
Manage entire IT infrastructure for our largest clients
Provide professional and personable on-site and remote support
Travel to customer locations. Valid license and insurance are required.
Keep all tickets and projects updated and track time in a detailed format

Requirements

Essential Technical Skills and Experience

IT PROJECTS

Email and file migrations to Office 365
Server migrations to Azure
Configuring, installing, and testing firewalls, switches, WAPs (Cisco Meraki preferred)
Single Sign-On (SSO) implementations
Identity access and management

SERVER

Windows Server & Roles: Active Directory, DNS/DHCP, Network Policy Server, Remote Desktop Server
Exchange Server: configuration, troubleshooting, repair, backup management, user management
Cloud services: Azure Virtual Network & Compute, Office 365
Virtualization: VMWare & VCenter, Hyper-V

NETWORKING

Firewall/router setup and troubleshooting; Cisco, Meraki, SonicWall
Network design, setup, management, troubleshooting and traffic shaping
VPN/server/client setup and issue resolution
Wireless network design for single and multi-node setups in small and medium size environments
VLANs, managed switches, packet tracing, network monitoring
DNS, DHCP, FTP, VoIP
Internet domain management

Required Personal Skills

Willingness to go above and beyond
The ability to multi-task and work across a range of projects and issues with various timelines and priorities
Excellent verbal and written communication skills
Very detail-oriented in planning, implementation, documentation, and follow-up
The ability to work completely independently or with a team
Reliable, on-time, personable, and customer-focused
Poised and patient during onsite visits and phone-based tech support
Comfortable working with a variety of clients, other consultants, and HW/SW vendors
Energetic, able to switch gears quickly from task to task
Desire to learn; independently and on the job

Experience

Minimum 7 years’ experience in the IT support industry working with business environments
Experience with ConnectWise a major plus
Formal education in IT preferred
Associates degree required with an IT related field of study
Bachelor’s degree preferred

Certificates (preferred):

Cisco CCNA
Microsoft MCSA in Windows Server 2012R2 or 2016
Microsoft 365: Microsoft Enterprise Administrator
Microsoft Azure Administrator Associate
VMware Certified Associate (VCA)

Benefits

Monthly compliance bonus plan
Medical
Dental
Vision
FSA
401k + company matching
15 paid days off (vacation and sick)
8 – 10 paid holidays per year
Paid day off for your birthday
Cellular phone stipend

Salary Description

$95,000 - 120,000

Parachute Technology

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Senior IT Project Engineer