Who We Are: Overture Promotions isan award-winning promotional product agency; we design and produce swag for events, new hire kits, brand activations, company stores and much more. Unlike most, we have a unique ability to offer end-to-end services under one roof.In-house services include graphic design, web development, onsite screen printing and embroidery, 240,000 SF of warehouse space, pick-pack, and kit assembly.We’re a minority-owned business that’s woman-led. We work with companies of all sizes, including many of the world’s most recognizable brands.

Job Summary - ON SITE ROLE

Overture Promotions is seeking a skilled MS365 Administrator to oversee and optimize our Microsoft 365 environment. The ideal candidate will have hands-on experience managing Office 365 services, troubleshooting issues, and assisting with the rollout of new Microsoft 365 tools across the organization. This individual will work closely with the Training Department to identify employee training needs and ensure smooth adoption of MS365 services. This role is on-site at our headquarters in Waukegan, IL.

Key Responsibilities

MS365 Administration & Support:

Manage and maintain the Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive, Teams, and other related services
Troubleshoot and resolve Microsoft 365 issues related to user access, email, authentication, and collaboration tools
Monitor system performance, security, and compliance within the Microsoft 365 ecosystem
Ensure regular updates, patches, and best practices are applied to maintain system integrity

Planning & Implementation:

Assist in planning and executing the rollout of new Microsoft 365 services and features
Collaborate with the IT team and key stakeholders to optimize Microsoft 365 tools for business needs
Evaluate and recommend best practices for adoption and usage of MS365 services

Training & User Support:

Work closely with the Training Department to identify skill gaps and develop training programs for employees
Provide day-to-day support, answering employee questions and troubleshooting issues related to Microsoft 365
Create and maintain user guides, FAQs, and documentation to enhance internal knowledge sharing

Qualifications & Skills

2+ years of experience as an Office 365 Administrator or similar role
Strong knowledge of Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive
Experience with Microsoft 365 security, compliance, and administration tools
Familiarity with Power Automate, Power Apps, and other automation tools within the Microsoft ecosystem is a plus
Strong troubleshooting and problem-solving skills
Excellent communication skills and ability to work with non-technical users
Ability to work on-site at our headquarters in Waukegan, il

Overture Promotions

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MS365 Administrator