Systems Administrator

($65,000-$115,000)

This position involves direct collaboration with customers and partners, offering expertise in hardware and software installations, troubleshooting, and providing configuration recommendations for complex systems and structures. Reporting to the CTO, this senior role requires a hands-on approach and the ability to balance the pressures of resolving advanced technical issues with clients and managing escalations within the internal

Opti-Vise IT team.

The primary mission of the Systems Administrator is to maintain the network infrastructure of clients within the Opti-Vise IT portfolio. Responsibilities include installing, configuring, and troubleshooting network devices, implementing security measures, and ensuring reliable network connectivity for clients.

As a member of the IT Services Team, the Systems Administrator will work collaboratively with colleagues to address remote and onsite support escalations related to both managed hardware/services and general support issues.

Responsibilities:

Client Onboarding and Offboarding:
Assisting with the onboarding of new clients onto the MSP's network infrastructure, which involves network design, implementation, and migration of client systems. Similarly, when a client offboards from the MSP, the network administrator ensures a smooth transition of network resources and data.
Client Support and Service Requests:
Providing technical support to clients for network-related issues, including network connectivity, security, and performance problems. Responding to escalated service requests, incidents, and change requests in a timely manner and adhering to defined service level agreements (SLAs).
Network Monitoring and Management Tools:
Utilizing network monitoring and management tools provided by the MSP to proactively monitor client networks, track performance metrics, and identify potential issues. Generating reports, analyzing data, and taking appropriate actions to maintain network uptime and performance.
Security Services:
Implementing and managing network security services for clients, including firewall management, intrusion detection/prevention systems, virtual private networks (VPNs), and security incident response. Conducting regular security audits and assessments to identify vulnerabilities and recommend appropriate security measures.
Backup and Disaster Recovery:
Assisting clients in implementing network backup and disaster recovery solutions. This includes regular backups, testing of backup and recovery procedures, and ensuring data integrity and availability in case of network failures or disasters.

Documentation and Reporting:
Maintaining accurate documentation of client network configurations, changes, and procedures. Generating network performance reports, incident reports, and other documentation as required by the MSP and clients.
Vendor and Partner Coordination:
Collaborating with network equipment vendors, service providers, and technology partners to procure network hardware/software, resolve technical issues, and coordinate service delivery to clients.
Continuous Learning and Professional Development:
Keeping up to date with the latest networking technologies, industry trends, and certifications relevant to the MSP environment. Continuously improving technical skills and knowledge to provide the best network administration services to clients.

Required Education:

BS or MS Degree in Computer Science, Information Systems (or equivalent experience)
Preferred Certifications: A+, Network+, Security+, AZ-900, AZ-104

Required Experience:

10 yrs+ experience as a Systems Administrator or Server Engineer (or relevant experience)
Enterprise level Networking Experience / Advanced Switching & Routing troubleshooting – configuration and administration
Microsoft Windows Server 2012 or later
Microsoft Windows Server Roles: AD, DNS, DHCP, DFS, IIS, GPO
Advanced PowerShell knowledge
Advanced VoIP / SIP configuration and support
Exchange 2013 or later
Advanced Office 365 Administration
Microsoft Azure, Entra ID, and Microsoft Endpoint Management Administration - Strong implementation & support knowledge
Microsoft Intune or SCCM - Strong implementation & support knowledge
Advanced Firewall Configuration (Fortinet and Sonicwall is a plus)
Networking Experience
Strong Performance analysis and troubleshooting skills
Strong documentation skills
Spam Filter technologies
Hands on equipment experience (rack, and stack, physical wiring)
Back-up Solutions

Technical Knowledge (not limited to):

Microsoft Intune/Autopilot
Fortinet Firewalls
PSA Experience
Azure/AVD Experience
Printer/Fax/Scanner Troubleshooting
Terminal Services, Microsoft failover clustering
VMware (vSphere, View, vCenter)

What You Can Expect From Us:

A family-owned company that cares about you and your career growth.
Professional development opportunities including certification path and reimbursement.
Annual performance bonus in addition to base salary.
A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays.

Hiring Contact: Brian Smith/Operations, Opti-vise IT | Send Resume to: jobs@opti-vise.com

Opti-Vise IT, LLC

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