IT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company. This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company. IT Field Technician will also be responsible for performing in-house and remote troubleshooting and deploying as a field resource.

REQUIREMENTS AND QUALIFICATIONS

2 - 4 years of experience as a Helpdesk Technician
Bachelor’s Degree
Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
Excellent verbal and written communication
Experience managing projects and deploying, managing, and maintaining complex network systems, hardware, and software
Experience working independently in a high-profile, high-pressure environment.
Experience being the "go-to" person for all technical issues
30 – 50% travel of travel is required (Beverly Hills, Westlake Village, San Diego)
California Driver’s License and be insurable

DUTIES AND RESPONSIBILITIES

Plan, organize, control, and complete IT Projects
Answering support requests sent to the Helpdesk via email, text, and phone calls
Maintain, follow, and adhere to Helpdesk policies being implemented by the Helpdesk Manager
Report Directly to Executive Staff on Projects assigned by IT Director
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Coordinate efforts with 3rd party IT resources for local support outside Los Angeles
Provide technical expertise and assistance for future IT projects
Responsible for continuous Customer Service Improvement Planning
Deploy and configure desktop computers, laptops and cell phones
Manage and support all audio/visual equipment
Maintain a high level of professional personal appearance and conduct
Perform other job-related duties as assigned by corporate management

EMPLOYEE BENEFITS

Health, Dental, Vision coverage for employee
401K Plan
Paid training, growth opportunities
Employee vehicle purchase plans
Discounts on products and services
Long term job security

COMPENSATION: $27.00/ hr.

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

O'Gara Coach Company

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IT Field Technician