Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

The Solutions Delivery Consultant at Nextiva is highly passionate about successful customer outcomes, service and project delivery, value delivery, consulting, and deep technical knowledge in enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving.

This position requires the ability to independently project manage the design and implementation of Nextiva’s Contact Center solutions. Duties include but are not limited to, API solutions architecture, solutions scoping, solutions implementation, and configuration.

Key Responsibilities

Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and a clear understanding of customer requirements and value proposition.
Initiate and manage enterprise Professional Services projects, ensuring the technical development/delivery, resourcing, and vendor management planning is in place, maintained, and accurate.
Gather and document business processes (existing and future) and participate in discovery and rapid design sessions. Write specifications for desired solutions, configurations, and system integrations as needed.
Advise and consult clients on best practices for CCaaS processes, user interface, and architecture. Assist technical consultants with architecting solutions, related customizations, workflows, and reports to model the client’s organizational processes and demonstrate the desired value proposition.

Qualifications

BA/BS degree desired
Minimum 5 years of technical experience in UCaaS, CCaaS, and SaaS environments
Minimum 3 years of experience as a Systems Architect, Software Engineer, Systems Analyst, Network Architect, or IT Consultant
CCaaS Dialer experience desired (Predictive, Preview, Progressive, Power, Auto)
Proven experience (5 years) working in a contact center environment, focusing on API+Python and process optimization.
Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
Experience building integrations in API development such as Postman, Mulesoft, or SoapUI
Experience working with contact center platforms (e.g., Genesys, Avaya, Five9) and CRM systems (e.g., Salesforce, Zendesk)
Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to non-technical stakeholders
Knowledge of SQL

Nextiva Core Competencies / DNA

Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $60,000 - $106,100. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Insurance 💼 - Life, disability, and supplemental indemnity plans
Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
Financial Security 💰 -  401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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