Job Summary And Scope Of Responsibilities

The Network Administrator is responsible for support of the management, maintenance, and optimization of our organization's network infrastructure and Voice over IP (VoIP) systems. The ideal candidate will possess a strong technical background in networking, telecommunication technologies, and a commitment to ensuring seamless communication and connectivity across the organization. This role also acts as a backup to other IT support staff as needed.

Primary Responsibilities

Network Administration:

Design, deploy, configure, and maintain local area networks (LAN), wide area networks (WAN), and wireless networks.

Monitor network performance, troubleshoot connectivity issues, and optimize for performance and reliability.
Configure and maintain network security measures, including firewalls, VPNs, and intrusion detection/prevention systems.
Manage network hardware, including switches, routers, and wireless access points.
Provision, maintain, document, and troubleshoot the LAN and WAN across our ~25 clinic sites and datacenter
Perform regular network updates, patches, and backups to ensure system integrity and uptime.

VoIP Administration

Configure, deploy, and maintain VoIP systems, including IP phones, Teams soft phones, and related communication infrastructure.
Monitor and troubleshoot VoIP system performance, call quality, and latency issues.
Integrate VoIP systems with other communication tools, such as Talkdesk, RingCentral, and unified communication platforms.
Manage SIP trunks, DID numbers, and call routing configurations.
Maintain system documentation, including call flow diagrams and system configurations.

Collaboration & Support

Provide technical support to end-users for network and VoIP-related issues.
Collaborate with IT and business teams to understand communication needs and propose solutions.
Liaise with vendors and service providers for hardware, software, and maintenance agreements.

Compliance & Documentation

Ensure compliance with organizational policies and relevant regulations.
Maintain detailed documentation of network and VoIP configurations, procedures, and change management activities.

Key Skills, Knowledge, & Abilities

Proficiency in networking protocols (TCP/IP, DNS, DHCP, VLAN, OSPF, BGP, etc.).
Experience with VoIP platforms such as Cisco Unified Communications Manager, Avaya, Asterisk, or similar systems.
Knowledge of SIP protocols, QoS, and VoIP troubleshooting tools.
Familiarity with network security tools and practices.
Hands-on experience with network monitoring tools (e.g., SolarWinds, Wireshark).
Knowledge and strong understand of networking hardware architecture
Strong understanding of TCP/IP, networking protocols, VLANs, subnetting and IP addressing
Knowledge, ability and skill to self-assess, identify and recommend training opportunities to enhance technical and professional skills
Ability to meet and comply with HIPAA/Confidentiality policies and procedures
Ability to react to outages effectively, quickly and with confidence
Excellent verbal communication and customer service skills
Ability to interact well with ethnically diverse populations
Ability to read, write and communicate in English
Ability to effectively organize and manage a challenging workload, including prioritization and multi-tasking
Ability to work independently and as part of a tightly integrated, highly collaborative team
Experience in a healthcare environment and HIPAA requirements
Experience implementing networks within regulatory frameworks, such as NIST.
Experience administering and troubleshooting Citrix Netscalers
Knowledge and proficiency in the administration of MS Office 365, Windows Server OS and AD
Experience with the Fortinet Network ecosystem
Experience in working with and directing managed service providers and vendors

Years Of Relevant Experience Required

Minimum of 3 years experience in IP network and VOIP administration

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About Our Service Commitments

Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

Serving patients
Serving each other
A warm welcome
Caring
Respect
Working together
Trusting Relationship

About Us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, and Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Compensation

The wage range for this position is minimum $41.17 up to $57.69 maximum.
Compensation will be determined based on years of relevant experience.

Neighborcare Health

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