At Limelight, we are on a mission to modernize how companies collect and analyze their data while providing an exceptional customer experience. Our platform – Limelight is transforming spreadsheets into a real-time, collaborative financial planning and analysis workspace. As leaders in innovation, we are experiencing exceptional growth and are looking to expand with professionals who are customer-centric and team-oriented.

The Opportunity

Our team is looking for a Senior DevOps / Cloud Ops Engineer who will be responsible for providing technical support services for our Limelight SaaS product, cloud Infrastructure, and internal stakeholders.

You will act as the as subject matter experts in these areas.

You will be working in mixed Windows and Linux environments within AWS Cloud.

In this role, you will interact with Limelight clients and internal team members on a daily basis.

What our Senior DevOps / Cloud Ops Support Analyst will do:

Customer Focus

Demonstrate a passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution 
Focus on the customer experience and constantly strive to exceed their expectations 
Communicate clearly and effectively, both written and verbal 
Multi-task and prioritize to meet the required service level KPIs
Approach problems with flexibility and adapt your approach without compromising the outcome

Technical Focus

Administer Windows server and Linux production servers
Take ownership of inbound support tickets and provide initial technical assistance
Analyze various application and system logs
Create and troubleshoot Bash scripts
Work with the Limelight dev team to automate code pipelines and deployments
Solve network connectivity and firewall issues within AWS Cloud environment
Manage database backup/restore tasks
Write and maintain various technical documents
Monitor various systems and timely act on any performance notifications
Assist internal stakeholders with IT-related support needs

What you bring:

3+ years of customer care experience in a technical support role
3+ years of hands-on experience working with relational databases (SQL Server, PosgreSQL)
AWS Certification and 3+ years of practical experience working in AWS Cloud environment
3+ of practical experience working with system automation tools like Jenkins
Write and maintain scripts using Bash, PowerShell, and other scripting languages to automate cloud operations tasks such as backups, server maintenance, and application deployments.
Working knowledge of any modern ticketing system
Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment 
A performance mindset - you’re motivated by results and self-improvement. 
A deep curiosity for understanding technology and a passion for continuous knowledge
A strong sense of professionalism exhibited by staying calm under pressure 
The ability to multitask and champion several tasks at the same time
The ability to learn fast and apply new knowledge quickly
The ability to self-manage and work independently 
Eagerness to receive feedback, embrace coaching, and demonstrate changes as a result

Nice to have’s

Experience with Freshdesk, Jira, and Confluence
Experience with SOC Type 2 Certification requirements and maintenance

Education:

Bachelor’s Degree or equivalent post-secondary degree in a related field

Limelight Software

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DevOps/Cloud Engineer - Senior