Company Description

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

LGC’s purpose-built portfolio of tools for genomic analysis and quality assurance / quality control applications ("QA/QC") is valued by customers because of its embedded position within customer workflows, breadth and reliability in ‘high cost of failure’ applications. LGC combines 175 years of scientific heritage with a track record of innovation and has built a reputation for portfolio quality and expertise alongside deep relationships with customers, industry partners and the global scientific community.

Job Description

We are seeking an experienced Head of Digital Products & Software Delivery to drive excellence across our digital portfolio within our Diagnostics & Genomics (D&G) business unit. This senior leadership position will be accountable for the strategic direction and successful delivery of our customer facing applications. Managing cross-functional product teams and technology resources to ensure software development, delivery and effective support.

Initial focus for the role will be on our Quality Control (QC) software portfolio of products that are used by our customers globally to manage QC data within laboratories. These products aid in managing system performance by conducting rule-based evaluations, peer comparison, and advanced reporting functions, enabling laboratories to align with quality standards like ISO15189. These products represent a strategic growth area for LGC, and we see the evolution of our service offerings as key to our business objectives.

The ideal candidate will bridge technical expertise with product strategy, implementing best-practice software delivery frameworks, while encouraging a culture of innovation and improvement. This role will work closely with product owners to craft vision, while providing technical direction on our technology stack, and own the software service management function ensuring operational excellence. The role will be part of the Innovation Hub within D&G but will work closely with Group IT teams as necessary such as Infrastructure, Security, and Quality.

Key Responsibilities

Strategic Leadership

Collaborate with product owners to develop and implement product roadmaps aligned with organizational objectives
Set up performance metrics, measurement tools, and governance structures to guarantee consistent high-quality results
Lead portfolio planning and prioritization across multiple product teams
Drive digital transformation initiatives and find opportunities for innovation

Delivery Management

Implement and optimize agile/hybrid delivery methodologies at scale
Manage multi-functional product teams and ensure efficient prioritisation
Create and maintain delivery frameworks, standards, and processes
Establish risk management strategies and mitigation plans

Technical Direction

Provide mentorship on technology stack decisions, architecture patterns, and technical debt strategy
Collaborate with engineering leads to ensure scalable, secure, and maintainable solutions
Ensure compliance with technical standards and security requirements
Facilitate technology selection and modernization efforts

Service Management

Own the service management function and ITIL implementation and collaborate with service manager on prioritization and operational planning
Establish and maintain SLAs, OLAs, and KPIs for application services
Coordinate incident, problem, and change management processes
Drive continuous service improvement initiatives

Team Leadership

Build, develop, and mentor high-performing delivery and technical teams
Foster a culture of innovation, quality, and continuous improvement
Manage performance, career development, and succession planning
Recruit and retain top talent across product and engineering functions

Qualifications

Technical Expertise

Ideally previous experience of running a software delivery function focused on customer facing, revenue critical applications/digital products
Extensive software development background with deep understanding of modern technology stacks
Experience with cloud platforms (AWS/Azure), microservices architecture, and DevOps practices
Strong understanding of security principles, data management, and systems integration
Knowledge of CI/CD, test automation, and infrastructure as code (IaaC)

Delivery Management

8+ years’ experience in software delivery leadership roles
Proven track record scaling agile/hybrid delivery methodologies
Experience managing complex portfolios with multiple concurrent workstreams
Strong background in project management fundamentals

Service Management

Demonstrable ITIL experience, specifically related to support delivery
Experience establishing and managing IT service operations
Knowledge of service management tools and implementation
Understanding of incident, problem, change, and release management

Leadership & Communication

Excellent interpersonal skills with collaborators and customers
Strong influencing abilities working with C-level executives
Team building and mentor capabilities
Critical thinking and decision-making abilities
Commercial competence and experience in managing budgets

Additional Information

Additional Qualifications

Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field
Professional certifications in Agile methodologies (SAFe, Scrum, etc.)
Experience leading digital transformation initiatives

OUR VALUES

PASSION
CURIOSITY
INTEGRITY
BRILLIANCE
RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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Head of Digital Products and Software Delivery