Full-time

Description

Lenderworks is currently seeking a Help Desk Technician I to join our team of professionals in Fairfax, VA.

You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks®.

Lenderworks’ mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems.

Job Responsibilities:

Provide front line technical support for all technical user requests through email, phone and in person
Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/ iPad/iPhone configurations, software installations and hardware repair
Support common enterprise software solutions including Microsoft Office 365 and Adobe suite
Image hardware for new and existing users
Provide basic technical training to new and existing staff
Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution.
Guide users through complex steps to resolve issues in a friendly and polite manner
Maintain detailed notes and documentation
Support and basic troubleshooting of Encompass, a mortgage management solution by Ellie Mae
May require travel to branch locations located primarily in Fairfax, VA, with other locations in the DC metro area to support client’s infrastructure as needed

Requirements

Required:

This position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)
Knowledge of computer and/or network security systems, applications, procedures, and techniques.
Ability to install, configure and maintain personal computers, networks and related hardware and software.
Ability to identify and resolve computer system malfunctions and operations problems.
Strong written and oral communication
Strong customer service
Reliable personal transportation

Desired:

Two years’ experience in corporate IT.
IT Certifications (e.g. A+, Security+, Network+)
Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner
Ability to learn and support new systems and applications.

Familiarity with the following applications and operating systems preferred:

Office 365
Windows 10
Active Directory
Ellie Mae Encompass360
Imaging Systems (Dell Kace, WDS/MDT, SCCM)
Ticketing System (Spiceworks, ConnectWise, ZenDesk, etc)
Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)

Experience:

Help desk: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Office 365: 1 year (Preferred)
Windows 10: 1 year (Preferred)

License/Certification:

Driver's License (Required)
Office 365 Essentials (Preferred)
CompTIA A+ (Preferred)
CompTIA Network+ (Preferred)
CompTIA Security+ (Preferred)

Please see our website at www.lenderworks.com

We are an Equal Opportunity Employer

No Phone Calls or Recruiters Please

You must be eligible to work in the US. We do not sponsor employees.

Lender Service Provider

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Help Desk Technician I