Company Description

Complete IT services for Edmonton businesses.

We offer Cloud Solutions, Managed IT Services, Backup & Disaster Recovery, Network Assessment, IT Consulting Services, VoIP, PBX Phone Services,

Job Description

Provide onsite and remote administration and support for client networks
Work with vendors to resolve client technical issues
Analyze diagnose and resolve problems with Windows servers, desktops, routers, switches, firewalls and other network equipment
Provide escalation support
Implement a variety of IT projects for clients, including deploying or migrating desktops, servers, etc
Train and mentor Tier 1 and Tier 2 technicians
Develop and maintain technical documentation
On call rotation
Maintain up to date time-sheets / expense reports

5 + years’ experience working in a Managed IT Services environment
5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows Server operating systems
5 +years of hands on experience troubleshooting and maintaining Microsoft Exchange
5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows desktop operating systems
1 – 2 years’ experience with VoIP (certification desired)
Diploma in computer Networking
MCSA: Windows Server 2012 or MCSA: Windows Server 2008
Experience with Office 365 migrations
Strong Knowledge of IP Networking
Must possess a reliable vehicle and valid Driver’s License

Desirable