Karpel Solutions is seeking a highly motivated System Engineer to join our IT team. In this role, you will play a key role in providing comprehensive support for our client’s desktop, server, and cloud environments, as well as Microsoft 365 services and products. Ensuring that clients have minimal downtime and optimal computing experiences by performing remote and on-site monitoring, maintenance and troubleshooting activities.

Requirements

Responsibilities

Manage and administer Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD
Implement and enforce Microsoft 365 security policies and best practices, such as MFA and conditional access
Troubleshoot and resolve technical problems related to Windows desktop, server, Microsoft 365, software, network, and infrastructure related issues
Document and maintain system configurations, procedures, and standards
Manage user accounts, permissions, and access controls within Active Directory
Perform system administration tasks, including patching, updates, and configuration management
Monitor system health and identify potential issues proactively
Configure, monitor, and validate regular system backups to ensure data integrity and recovery capabilities
Analyze incoming emails for potential phishing attempts or threats and educating users on best practices for email security
Collaborate with other IT professionals and vendors to ensure seamless integration of systems and services
Participates in ongoing training and attainment of manufacturer certifications to further develop your technical skills
Develops and maintains relationships with customers that further develop our company's positive reputation through exceptional customer service.
Develop personal skills to work individually efficiently and effectively and as a member of the Technical Services team
Detailed and precise recording of time spent on solving problems
Other duties as assigned by the Director

Qualifications

Associate’s degree in Computer Science, Information Systems, or related field, or equivalent work experience
At least 3 years of experience in supporting Microsoft 365 administration and services
At least 3 years of experience in supporting Windows OS desktops and laptops
Strong knowledge of Microsoft 365 applications, services, and devices, such as Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD, Intune, Autopilot
Experience with Microsoft Azure Virtual server, Hyper V, Scale, and VMware virtualization
Experience with troubleshooting, configuring, and supporting small to enterprise level Active Directory environments
Experience with implementing and administration of enterprise switches, firewalls, routers, and wireless access systems
Knowledge of networking concepts, computer components, LAN/WAN, browsers, and mobile devices
Ability to travel from one site to another during day or night depending on project or onsite job
Team player with the ability to conduct work with utmost confidentiality and professionalism
Excellent communication skills with a customer service orientation and an ability to work well with all levels of the organization
Able to demonstrate professional and empathetic behavior in the resolution of both routine and complex customer problems
Manage multiple high priority initiatives in a fast paced, highly technical environment
Highly self-motivated and organized
Keen attention to detail
Excellent troubleshooting and problem-solving skills
Experience with ConnectWise Manage and ConnectWise Command (formally Continuum) a plus
Managed Services experience a plus
Relevant technical certifications are a plus

Desired Certifications

Microsoft 365: Fundamentals
Microsoft 365: Endpoint Administrator Associate
Microsoft 365: Administrator Expert
Microsoft: Windows Server Hybrid Administrator Associate
Microsoft: Azure Fundamentals
CompTIA: A+, Network+, Server+, Security+, Cloud+, Project+

Karpel Computer Systems

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