JOB TITLE: Network/System Administrator

DEPARTMENT: Information Technology

LOCATION: On-Site in Ypsilanti, Michigan (No remote work option)

POSITION DESCRIPTION:

Responsible for the installation, maintenance, and usage of complex corporate networks and MS Windows servers that link numerous computers across a widely dispersed enterprise environment. Test and implements interface programs; Evaluates hardware and software to determine which products best meet organization/customer needs; Manages network performance and maintains network security; Ensures that security procedures are implemented and enforced; Troubleshoots and resolves complex problems to ensure minimal disruption of mission-critical applications; Provides technical support for helpdesk escalations; Ability to plan and perform fault management, configuration control, and performance monitoring; Ability to conduct installation, activation, back-up, deactivation, and restart of network resources/services; Ability to evaluate communication hardware and software, troubleshoot LAN/WAN/VPN and other network-related problems; Schedules network conversions and cutovers; Provide technical assistance, support, and advice to user/customers, onsite or remotely worldwide.

Essential Job Functions:

• Manage, maintain, and troubleshoot the corporate Windows Network infrastructure and servers.

• Administer and maintain Windows Active Directory security. Develop policies such as backup procedures, security, and group policies..

• Supports users and teammates by offering technical expertise on network systems.

• Solve complex networking design issues, operational and maintenance problems; troubleshooting user obstacles

• Assist with technical documentation and user education as needed.

• Develop business relationships and integrate activities with other business departments to ensure the successful implementation and support of key business initiatives.

Required Qualifications and Skillsets:

• Thorough understanding (hands-on experience) with Windows 2008-2022 server OS, Windows 10 client OS, WSUS/SCCM, VMware ESXi vSphere, terminal server, NFS, and Azure Active Directory.

• Thorough understanding (hands-on experience) with SD-WAN, LAN/WAN, TCP/IP, FTP, VPN, DHCP, DNS, SMTP, and Ethernet devices (switch/router/hub) technologies.

• Understanding of Azure AD, Cloud Exchange, Mimecast, Fortinet products.

• Understanding of ITIL v3/v4 framework (Incident/Request/Change/Problem management).

• Working knowledge of Veeam backup software, Solarwinds, and Fortigate firewall desired.

• Working knowledge of HA, failover, deduplication (Dell PowerMax and Data Domain preferred) environments.

• Working knowledge of Agile methodology (Scrum/Kanban).

• Demonstrate honesty, integrity, and respect for others, a willingness to be flexible and open to change.

• Be willing and able to interact with all layers of the business utilizing non-technical terms.

• Willing and able to maintain a positive, supportive attitude in difficult scenarios.

• Work well with others in a highly collaborative team environment.

• Ability to lead a team ensuring tasks and projects are completed.

• Occasional after-hours support required.

EDUCATION and/or EXPERIENCE:

High school diploma or GED required. College coursework or degree is strongly preferred.
0-3 years of related network/system administration experience.
General understanding or knowledge of the cargo airline industry.

LANGUAGE SKILLS

Ability to read, write and understand spoken and written English.
Proficient in Spanish or Mandarin strongly preferred.

TRAVEL REQUIREMENTS:

This position will require occasional travel (<10%).

WORK ENVIRONMENT:

The employee will perform duties in an office environment with heating and cooling. The noise level in the work environment is usually moderate.

ACCOMMODATIONS:

If you need reasonable accommodation for the online application process due to a disability, please call (734) 544-7010. Please include your contact information and details about posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned.

**Must be authorized to work in the United States.

Kalitta Air, Llc

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Network/System Administrator