Job Details

WACO, TX

Description

Summary…

July Business Services (JULY) is seeking a talented and motivated Help Desk Technician to join our team. The ideal candidate will respond to queries on basic technical issues and offer advice on how to solve them. The goal is to create value for users that will help preserve the company's efficiency and productivity.

The Gig…

Act as the first point of contact for users seeking technical assistance via phone, email, or help desk ticketing system.
Diagnose and resolve hardware, software, and network problems, including those related to workstations, peripherals, and telecommunication systems.
Set up and configure new desktops, laptops, and software applications. Perform updates, patches, and routine maintenance.
Document support requests and issue resolutions using help desk ticketing systems, ensuring proper follow-up and closure of support tickets.
Identify and escalate complex problems to higher-level IT staff or external service providers when necessary.
Use remote desktop tools to troubleshoot and resolve issues for remote or off-site users.
Assist with basic network troubleshooting, such as connectivity issues, VPN configuration, and Wi-Fi problems.
Assist in managing user accounts, password resets, and permissions using Active Directory and other user management for applications.
Offer user training and guidance on IT systems and best practices to prevent future issues.
Follow company protocols for data security and ensure compliance with IT policies, including password security and proper use of hardware and software.
Update knowledge base articles, FAQs, and other documentation to help users troubleshoot basic issues independently.

Our Needs…

Familiarity with various operating systems and environments (I.E. Windows, macOS, Microsoft 365).
Experience troubleshooting hardware components with remote users.
Ability to diagnose and resolve technical problems efficiently.
Strong verbal and written communication skills to clearly explain technical solutions to non-technical users.
A focus on providing a positive, patient, and helpful experience for users.
Ensure accuracy in documentation and troubleshooting processes.
Self-starting, resourceful, solution seeker who works well independently.
Can do, client focused attitude who thrives on accountability, credibility, and trustworthiness

Our Wants…

Bachelor or Associates degree in information technology, engineering or a related field.
1-3 years of experience in IT support or help desk roles.
Certifications like A+ Certification, Network+, or Microsoft certifications (e.g., MCSA, MCSE) are advantageous.
Familiarity with help desk ticketing software.
Basic understanding of network configurations, firewalls, and VPNs.
Excellent communication, leadership, and problem-solving skills.
Ability to work effectively in a fast-paced, collaborative environment.
Detail-oriented with strong organizational and time-management skills.
Team player with willingness to do what is needed no matter how small or large the task.

Our Values…

Build a winning culture
Pursue excellence
Deliver WOW service
Foster strong relationships
Have a servant’s heart
Drive innovation

We know that if we live our values, we will serve our mission of transforming small business retirement plans through innovation, expertise, and service and achieve our vision of enriching lives by shaping the future of retirement.

Our Benefits…

401(k) Plan with fully vested 5% employer match
Company pays 100% of employee health insurance
Generous PTO policy
Ability to work remotely

About JULY…

JULY is a growing financial technology retirement plan services company that partners with institutions and financial advisors to design and implement successful retirement plan strategies. We combine innovation and technology with hands on service to make retirement plans easy for our clients including 7,000+ small and mid-sized employers, representing 150,000+ plan participants.

In addition to our Waco, TX headquarters, we support a thriving virtual workforce. Our unmatched, value driven environment promotes talent development and career growth with competitive salaries and generous benefits, resulting in a people centric employee experience. Together, we will shape the future of retirement for JULY’s team, clients, partners, and plan participants.

July Business Services

About Us

New Jobs

Help Desk Technician