Who we are:
ITRCC is dedicated to delivering outstanding customer service focused on safety and built around our core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Why we’re different:
ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community and care for the wellbeing of our team members. We understand the importance of work/life balance while offering hybrid schedules for flexibility and productivity.

Summary:

The Help Desk Administrator 2 plays a critical role in ensuring efficient and effective incident management within the organization. This includes identifying, researching, isolating, resolving, and following up on issues related to IT systems and services. The Administrator is responsible for minimizing disruptions and maintaining operational continuity across the organization’s IT ecosystem by adhering to best practices.

Relationships:

Directly report to the Help Desk Supervisor.
Direct interaction with employees from various departments, including supervisors and managers.
Direct interaction with vendors.

Responsibilities:

Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.
Uphold ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).
Primary contact responsible in providing professional and courteous support for end users by resolving software and hardware problems, delivering customer service that will result in customer satisfaction with the IT Department’s services

Create and manage accounts across multiple services and applications
Employee access and modification requests
Image and configure computer workstations
Manage workstations and cell phones using MDM tools
Relocating computer equipment & peripherals
Install, update, and provide support for various software applications
Maintain inventory and internal documentation
Assist with IT projects and initiatives
Performs other duties as required

Qualifications:

Associate’s degree in information technology or related field
CompTIA A+ certification
Knowledge of computer systems, software products
Customer Service skills, organizational and time management skills, ability to establish effective, professional working relationships with clients and co-workers. Ability to communicate effectively, both verbally and written, with customers, co-workers and business contacts in a courteous and professional manner.
Strong analytical ability
Must possess and maintain a valid driver’s license

Desirable Experience:

2-4 years experience in a similar role
Microsoft 365 suite experience

Working Conditions:

This position requires: (Frequent est. 5 hrs per shift)
- Frequent Standing, Walking and Sitting.
- Frequent Talking and Hearing.
- Light Physical Effort.
- Heavy Computer usage.
- Travel time required less than 10%.

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Help Desk Administrator 2