We are currently looking for a skilled Infrastructure Engineer to join our dynamic IT team. As an Infrastructure Engineer, you will play a vital role in managing and maintaining our essential IT infrastructure, which includes but is not limited to, Ubiquity and Meraki devices, MS Exchange, Active Directory, and VMWare. Alongside your core engineering responsibilities, you will also provide comprehensive help desk support to all MS Windows users as needed, offering assistance with hardware, software, and network connectivity issues. Your expertise will be critical in diagnosing, testing, and resolving both hardware and software-related problems.

Responsibilities

Take ownership of managing and maintaining our critical IT infrastructure, including but not limited to, Microsoft Exchange, Azure Active Directory, and VMWare.
Provide prompt and effective help desk support to MS Windows users, addressing hardware, software, and network connectivity issues.
Utilize your expertise to diagnose, test, and repair both hardware and software problems to ensure efficient system performance.
Collaborate with cross-functional teams to execute infrastructure projects and upgrades smoothly.
Implement proactive monitoring and optimization strategies to maintain high availability and reliability of services.
Document system configurations, changes, and procedures accurately to maintain comprehensive records.
Adhere to security best practices and ensure compliance with regulatory requirements.
Stay up to date with emerging technologies and industry trends to suggest innovative improvements.

Requirements

Bachelor's degree in computer science, information technology, or a related field OR an associate degree with 2 years relevant experience OR Technical Certification and/or College Courses and 3-year Information Technology experience
Proven experience as an Infrastructure Engineer or in a similar role.
Proficiency in managing MS Exchange, Active Directory, and VMWare.
Strong troubleshooting skills for hardware, software, and network connectivity issues.
Ability to diagnose, test, and repair both hardware and software problems effectively.
Excellent collaboration, communication, and problem-solving skills.
Self-motivated with the ability to work independently and as part of a team.
Familiarity with security protocols and regulatory compliance.
Certifications such as MCSE, VCP, or CCNA are desirable.

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Infrastructure Engineer