JOB DESCRIPTION SUMMARY

A qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability

This position reports directly to the President of the company.

Office Hours: Monday – Thursday, 8:45am-5:30pm and Friday 8:30am – 4:00pm

JOB RESPONSIBILITIES

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Handle sensitive, confidential information and tasks with tact, discretion, and diplomacy
Other duties as assigned

JOB REQUIREMENTS

Proven experience as IT Technician or relevant position
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Degree in Computer Science, engineering or relevant field
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

EDUCATION & EXPERIENCE

Bachelor’s Degree in Computer Science or equivalent field
Minimum 2 years’ experience working as an IT Technician

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