The ideal candidate will play an important role in the design, implementation, maintenance, and testing of our telecommunication data network that delivers data and voice utilizing wireless, XDSL, and FTTX technology. You perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations. As needed, you also provide all necessary technical assistance to operations groups 24/7. Using your exceptional troubleshooting skills to resolve issues, you support second and third-tier escalations for all operational outages within the IP network.

Proactive and not just reactive, you monitor performance and ensure system availability and reliability. You regularly test network backup procedures and keep documentation up to date. For capacity planning, you evaluate system resource utilization and trends. Conducting high-quality and comprehensive lab tests, you prove the viability of proposed engineering solutions. You are an important part of a dynamic team that is integral to the success of HCTC.

Responsibilities

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN).
Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
Monitor performance and ensure system availability and reliability.
Monitor system resource utilization, trending, and capacity planning.
Monitor activities associated with backbone and end-user provisioning of broadband internet services.
Support second and third-tier escalations for all operational outages in IP network and troubleshoot to resolve issues.
Work within established configuration and recommend management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
Liaise with vendors and other IT personnel for problem resolution.
Learn, operate, and maintain IP network delivering IP data and voice to deployed customer access network utilizing wireless, XDSL, and FTTX technologies.
Provide IP network support for new and existing services and features.
Troubleshoot IP network problems quickly and help provide sound engineering solutions by maintaining a deep knowledge of IP network and network architecture, topology, and up-to-date configuration details.
Document engineering solutions per in-house standards including but not limited to the following documents: Detailed Integration Test Plan documents.
Conduct high-quality and comprehensive lab tests to prove the viability of proposed engineering solutions.

Qualifications

Bachelor's Degree in Computer Science, Engineering, Information Systems or a related area
2 - 4 years of relevant technical experience with IP network equipment
CCNA (Cisco Certified Network Associate) certification
Experience with the configuration, troubleshooting, and maintenance of IP network equipment
Routing and switching experience
Proven hands-on experience with monitoring, network diagnostics, and network analytics tools
Ability to respond to emergency calls as needed, including nights and weekends

HCTC is an Equal Opportunity Provider and Employer and a Drug/Alcohol-free Workplace.

HCTC

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