Job Summary

Represents the company in a courteous, professional manner. Delivers front line, high-quality service and maintains a top level of Money Service Business (MSB) knowledge. Promotes the benefits of additional company services and achieves referral goals. Follows established procedures in compliance with applicable laws and policies.

Primary Responsibilities and Duties

·Provides extraordinary service to all clients and answers routine questions and telephone calls, assist customers with questions/ problems and promotes Ideal Market services in a professional manner.

·Offers prompt, efficient, and accurate provision in processing MSB transactions.

·Responsible for completing and/ or delegating branch administration and operational functions. Completes reports efficiently, verifies daily accountability reporting, validates cash inventory & coin inventory, confirms deposits, monitors vault management, security systems are properly functioning, promotional material and stocking supplies are available.

·Uncovers sales opportunities and educates clients about product service alternative.

·Guarantees verification of accountability daily report before submitting hard copies to Independent reviewer (Mazzie Melgar).

·Mitigates losses through work accuracy and adherence with Ideal Market policies and procedures, internal controls and regulatory guidelines more fully described within the Procedures Manual.

·Ensures adequate control over assets by recording all transactions according to established procedures.

·Completes and maintains all assigned records and reports in a current, accurate and confidential manner.

·May occasionally require duties such as working extra shifts, opening and closing the branch, and assignments at other branches.

·Approves checks as authorized and seeks prior approval for all cashed checks more than approval limit.

·Performs other related duties and various administrative duties as assigned.

·Assists other staff as directed.

Requirements Qualifications

·Ability to effectively communicate orally and writing

·Ability to perform business math skills

·Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees

·Demonstrated an understanding of the MoneyGram's business practices, organizational structure, and general policies and procedures

·Organization skills with the ability to multi-task and be detail oriented

·Mathematical skills

·Must complete teller training and computer classes

Preferred Qualifications

·High School Diploma

·2-3 years related experience

·Bilingual Spanish/English

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