At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Respond to data subject rights requests and data privacy requests
Enhance subscriber experience by developing personalized spiels to data privacy queries, concerns, and complaints
Collaborate with internal groups to resolve complaints
Maintain customer satisfaction by monitoring the resolution of complaints
Acknowledge requests for ISDP approval from internal clients
Provide guidance on ISDP policies and practices to internal clients
Update and maintain Globe’s Record of Processing Activities and Record of AI Activities
Generate reports for Privacy Compliance BAUs and projects

DUTIES AND RESPONSIBILITIES:

Monitor, filter, and track emails daily from privacy team's functional email
Resolve data subject rights requests and respond within SLA
Acknowledge data privacy queries, concerns, and complaints and respond within SLA
Coordinate with internal groups to ensure resolution of complaints within SLA
Maintain, review, and update scripted responses for data privacy queries, concerns, and complaints at least annually
Perform Privacy Threshold Analysis for projects that are endorsed via Globe’s ticketing tool within SLA (1-2 days from receipt of ticket)
Perform Privacy Impact Assessment for projects via Globe’s privacy management program tool within SLA (3-5 days from submission of responses)
Update and maintain Globe’s Record of Processing Activities and Record of AI Activities via Globe’s privacy management program tool at least once a month
Generate monthly, quarterly, and annual reports of Privacy Compliance BAUs and projects
Assist Privacy Compliance Managers in their duties and responsibilities
Promote data privacy and information security within Globe
Conduct data privacy compliance checks and audits within Globe
Represent Globe to the NPC and other regulatory agencies
Represent Globe in data privacy, information security, and AI forums, workshops, and conferences
Engage in continuous data privacy, information security, and AI training

KPIs:

100% responses to data subject rights requests, data privacy requests, queries, concerns, and complaints
100% completion of Privacy Threshold Analysis requests
Annual Record of Processing Activities and Record of AI Activities
Review and update of Privacy Incident Handling documents
Monthly, quarterly, and annual Privacy Compliance reports

TOP 3-5 DELIVERABLES:

Responses to data subject rights requests, data privacy requests, queries, concerns, and complaints
Privacy Threshold Analysis and Privacy Impact Assessment
Record of Processing Activities and Record of AI Activities
Privacy Incident Handling documents
Monthly, quarterly, and annual Privacy Compliance reports

HIRING REQUIREMENTS:

Bachelor's degree in a relevant field such as law, business administration, or information technology
1-3 years of experience in privacy, regulatory compliance, or audit
Experience in customer relationship management
Experience in telecommunications and/or digital technology
Experience in artificial intelligence

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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Privacy Compliance Expert