We are seeking an experienced IT Project Engineer to lead and manage IT projects while providing advanced technical support and serving as an escalation point for lower-level help desk technicians. The ideal candidate will have strong project management skills, technical expertise, and a passion for mentoring and supporting team members.

Requirements

Key Responsibilities

1. Project Management:

Plan, execute, and oversee IT projects with service delivery manager, ensuring they are completed on time and within budget
Develop project plans, schedules, and budgets, and track progress against these metrics

2. Technical Expertise:

Provide advanced technical support and troubleshooting for complex issues
Act as the final escalation point for unresolved issues from help desk technicians
Implement new systems and technologies as part of project deliverables
Ensure systems are integrated seamlessly with existing infrastructure

3. Escalation Support:

Serve as a technical mentor and escalation point for lower-level help desk technicians
Assist help desk staff with diagnosing and resolving challenging technical issues
Provide training and guidance to enhance the skills and knowledge of help desk technicians

4. Documentation:

Create and maintain detailed project documentation, including plans, schedules, and reports
Documents support cases and solutions for future reference and knowledge sharing

5. Collaboration:

Work closely with IT staff, project managers, and other departments to ensure successful project outcomes
Participate in project meetings and contribute to project documentation

Qualifications

Required:

3+ years working in IT department with experience in help desk or projects
Proficiency in project management tools and methodologies
Strong knowledge of IT systems, networking, and security
Familiarity with Windows and Linux operating systems, virtualization technologies, and cloud services

Preferred:

Bachelor’s degree in information technology or computer science
Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat)
Proven ability to work successfully with limited supervision
Excellent organizational and multitasking abilities
Strong communication and leadership skills
Ability to work independently and as part of a team
Customer service-oriented mindset

Work Environment:

This job operates in a professional office, retail, and warehouse environment. Computers, phones, photocopiers and other various electronic devices are used daily

Physical Demands:

The employee is required to sit, climb, balance, stoop, kneel and sometimes crawl. The employee may frequently lift up to 10 lbs. and occasionally up to 25 lbs.

Travel:

This position requires travel

Position Type/Expected Hours of Work:

This is a full-time position, and must be willing to work nights, weekends and holidays as required.

Salary Description

Starting at $65,000

Gardner-White Furniture

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IT Project Engineer