Work Location: South Carolina

Job Description

I Job Profile

Job Title: IT Engineer Department: IT Department Direct Supervisor: IT Manager Direct Subordinates N/A

II Job Summary

ERP system management and maintenance; Software program development; Analyzing new Application system requirement; Troubleshooting and fix system issue; Training staff on newly system or functionality. Responsible for designing hardware configurations, installing software, managing network systems, and training staff on correct operating procedures; Troubleshooting and fixing hardware and software issues including computer, printer, scanner, and monitor etc. Network management and maintenance; Security camera system management and maintenance; Customer portal management; IT asset management

III Job Functions and Duties

1 Responsible for the daily operation of computer peripherals and desktop systems maintenance. Able to independently solve hardware and software problems encountered daily including computer, printer, scanner, monitor, conference meeting equipment, and related office and design software etc.

2 Responsible for network equipment, internet, and Wi-Fi management and maintenance. Troubleshooting and fixing the network issue, ensuring network uptime, security, and maximizing network performance. Able to replace, update and program network devices.

3 Responsible for new proposal of the new network project, submitting requisition, tracking projects and working with supplier testing, acceptance, and delivering.

4 Responsible for new employee computer setup and release; terminated employee computer revoke.

5 Responsible for IT related equipment like hardware and software asset management to ensure IT asset accuracy.

6 Security camera system management including user and permission management

7 Develops information systems by designing, developing, and installing software solutions.

8 Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

9 Develops software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.

10 Investigate problem areas. Follows the software development lifecycle.

11 Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

12 Prepares and installs solutions by determining and designing system specifications, standards, and programming.

13 Improves operations by conducting systems analysis and recommending changes in policies and procedures.

14 Obtains and licenses software by obtaining required information from vendors, recommending purchases, and testing and approving products.

15 Protect operations by keeping information confidential.

16 Provides information by collecting, analyzing, and summarizing development and service issues. Accomplishes engineering and organization mission by completing related results as needed.

17 Responsible for managing and maintaining database servers.

18 Provide basic training to new employees, which covers the fundamentals of the company’s ERP system and new online systems for business departments. Provide software skills training as needed during projects like Plex, MES etc.

19 Other duties as assigned

20 Nothing in the Position Description restricts management's right to assign or re-assign duties and responsibilities to this job at any time

IV Qualification

A- Job Requirements

Language

Languages spoken commonly in the workplace are English and Mandarin

Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions in English

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in English

Ability to speak English effectively and interact with other team members, engineers, leadership and customers

Chinese (Mandarin) Fluency Required

Experience

1 to 3 years manufacturing experience and /or training; or equivalent combination of education and experience prefer

Education

Bachelor’s degree or above in computer science or a similar field.

Physical Condition

The employee is regularly required to stand for long periods. Duties include turning at the waist, reaching, bending, squatting, and lifting up to 30 pounds.

Visual acuity requirements include, but are not limited to:

a. NEAR ACUITY - Clarity of vision at 20 inches or less. This factor is used when special and minute accuracy is required.

b. FAR ACUITY - Clarity of vision at 10 feet or more. This factor applies when visual efficiency in terms of far acuity is required in both day and night/dark conditions.

c. DEPTH PERCEPTION - Three-dimensional vision. The ability to judge distances and spatial relationships to see objects as they actually are.

d. COLOR VISION - The ability to identify and distinguish colors.

e. FIELD OF VISION - The ability to observe an area seen up and down or to the right or left while the eyes are fixed on a given point.

The noise level in the work environment is usually moderate. Safety requirements for this position include safety glasses, hearing protection, and steel-toed work boots.

Other Requirements

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of variables.

COMPUTER SKILLS: Knowledge of and familiarity manufacturing software.

B- Knowledge, Skills & Abilities utilized on the job

Professional Knowledge and Skills

College degree or above, computer and related professional

Extensive knowledge of computer hardware systems.

Familiarity with general OS systems, Enterprise, programming languages, and Office software.

Knowledge of LAN and wireless networks.

Strong SQL Server/general database and SQL understanding

Strong C#.NET/CSS/JavaScript/HTML5 development experience

Experience with MS Windows and Unix/Linux

Being a team player with a positive and helpful attitude towards peers

Analyzing information; Software design, debugging, documentation, testing, Problem solving, and Teamwork

Ability to manage projects

Good communication skills

Ability to troubleshoot complex software and hardware issues

Knowledge of database and networking security systems

Training Required

Participate in large-scale manufacturing software implementation projects

Information Security Management: Learn and implement information security policies, gaining knowledge of network security, data protection and compliance requirements.

Understand the working principle of computer network hardware, learn how to configure, manage and troubleshoot common network equipment and hardware failures, such as switches, routers, firewalls, etc., and understand the security configuration of network equipment.

Learn the relevant knowledge of network security, including firewall, intrusion detection system (IDS), virtual private network (VPN), security policy and vulnerability management, etc.

Learn about wireless network configuration and management, including wireless access points, wireless controllers, wireless security, and roaming

Communication and collaboration skills: strengthen communication skills with users and teams, and develop collaboration skills to provide efficient technical support and cooperation with other departments

V Work Environment

While performing the duties of this job, the employee is occasionally exposed to extreme heat. The noise level in the work environment is usually moderate. Safety requirements for this position are safety glasses and steel-toed work boots.

VI Key Performance Indicators

2.IT Plant support/Plex support and development

3.Network equipment breakdown times

4.Hacker attack time

5.Electic document record safety

6.IT asset accuracy

Must be 18 years of age or older.
Fuyao Glass America Inc., Core Foundation Competencies including Ethics, Integrity, Values & Trust. Fuyao Glass America Inc. is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Fuyao Glass America, Inc. is a Drug-Free Workplace.

Fuyao Glass America Inc

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