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SUMMARY:

Responsible for the design, implementation, administration and support of Network & Telecom, Servers & Storage, Corporate IT. Accountable for 24x7 operation of data centers; telephony and network connectivity for corporate offices, data centers and restaurants. Indirectly manages the IT Network/Infrastructure team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Management

Responsible for the overall effectiveness of technology infrastructure residing in all areas of the organization (data centers, restaurants, corporate offices) to ensure high levels of customer satisfaction and 24x7 availability.
Executes infrastructure projects on time and on budget; manages expenses and recurring costs to the departmental budget; provides updated forecasts on spend.
Partners with vendors for best quality and cost efficiency in a cloud environment or outsourcing arrangement; oversees Managed Service Provider (MSP) execution of IT operations and security monitoring
Partners closely with other IT leaders and business leaders to optimize IT service design, delivery, and support.
Participates in IT strategy planning, bringing a current knowledge and future vision of infrastructure technology, systems and best practices.
Focuses on continual development of team members through staff development, succession planning and coaching/mentoring.

Systems Architecture & Planning

Consult with engineers, analysts and business partners to capture requirements for enterprise projects and identify the infrastructure services required
Document requirements, architectural designs, engineering drawings and diagrams, as well as operational installation (run books) to deliver infrastructure services
Design infrastructure environments to ensure the system is secure, highly available, and scalable
Design and implements physical and virtual data center and IaaS environments
Lead efforts to migrate infrastructure components between physical data centers and IaaS providers

Infrastructure Management

Establish and enforce configuration standards and policies for infrastructure hardware deployed in all locations to meet both business and security standards
Oversee the deployment, management, monitoring and support of infrastructure hardware throughout the enterprise, including telecommunications, routers, switches, firewalls and ISP-provided devices, through internal or third-party resources.
Optimize infrastructure configuration to ensure efficient, reliable and consistent performance.
Establish redundancy to eliminate single points of failure.Minimize impact of outages on business access to e-mail, intranet and other critical applications.
Identify and resolve issues with routers, switches, firewalls and circuits in a timely manner. Provide timely updates on outstanding issues.Own all issues and requests until successfully completed.
Assist remote technicians with troubleshooting infrastructure issues in branch offices and restaurants.
Oversee the development and maintenance of all required infrastructure documentation including Microsoft Visio diagrams, equipment inventories, and network addressing schemes.
Ensure that vendors and staff comply with formal change management policy for all changes to network configuration.
Manage the infrastructure tools and test environments, including Data Protection Manager, System Center Config Manager, WhatsUp Gold and Endpoint Protection.
Research, define and implement requirements for the logging and monitoring.
Oversee the review, response, and reaction to alerts triggered by system events and incidents
Manage the deployment of the enterprise-wide encryption solutions
Manage all digital certificates with respect to acquisition, generation, installation, verification, and ongoing troubleshooting and support.
Lead the ongoing development and support of OS hardening standards and baseline configuration validation.

General

Be a hands-on subject matter expert working directly with restaurant services, systems development, and applications support teams by directly participating in on-going processes
Provides deep subject matter expertise in virtual server technology, tools and capabilities
Identifies and initiates problem resolution for issues associated with networking, server and storage equipment (Hardware and software)
Reviews processes, procedures, and technologies to improve quality, efficiency and system reliability.
Keeps abreast of new technologies; evaluate and report on new network technologies and initiatives.
Keeps Manager and other key personnel informed of assignment and system status via timely communication and weekly written status reports.
Weekends, holiday and nighttime support will be required as necessary.
Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

Direct supervision of System Administrators in corporate & brand offices
Management of contract resources and third-party service providers

QUALIFICATIONS:

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

BS in Computer Science or equivalent required with at least 6 years of relevant infrastructure architecture experience
Experience in vendor management, stakeholder management, and strategic planning

Desired experiences

CCNA/CCNP certification or equivalent experience
MCSA: Windows Server 2019, MCSE: Infrastructure or equivalent experience
Experience managing a large distributed enterprise network of 250+ sites and 2,000+ nodes
In-depth knowledge of LAN, WAN, VPN and wireless networking technologies
Knowledge of current network hardware, protocols and Internet standards, including TCP/IP, DNS, DHCP, RADIUS, SMTP, FTP, VOIP
Fortinet firewalls, Fortinet switches, Fortinet wireless access points, Cisco switches and Cisco routers.
IP subnetting, routing and switching, VLAN creation/management, IP address management
Private WAN, VPN, Metro Ethernet
PPPOE, Broadband ISP access, T1 ISP access, Ethernet ISP access
Routing protocols (BGP, OSPR, EIGRP), SIP/RTP and QOS
System recovery, backup processes and disaster recovery planning
Implementing and supporting virtual server environments
Using Microsoft products for centralized management of logging, monitoring, policy changes and software deployments
Expertise with Windows and Active Directory security and overall best practices
Development, maintenance and deployment of standard computer images
Experience in the restaurant or retail industry where IT operations are critical to the success of the business

PERSONAL SKILLS:

Possesses strong analytical and problem-solving skills, with a proven track record of executing calmly against tough deadlines.
Demonstrates an ability to establish relationships and build rapport to influence colleagues at all levels, uncover business or technical issues, and facilitate their resolution.
Excels in all facets of verbal and written communication; leads and inspires the team via open communication, effective listening, and strong collaborative networks; has excellent negotiation skills, is an expert coordinator, and has an ability to orchestrate change through influence
Identifies bottlenecks and pain points and directs resources to address the challenges in a directed, methodical, cost-effective, and data-driven manner; leverages analytical experience to build a road map to meet the needs of the department and the employer.
Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities; understands the need to shift focus and priorities as required and successfully leads others through periods of change.
Considers and implements creative and innovative approaches to tackle new issues/challenges in an aggressive manner; encourages the team to take advantage of self-directed learning opportunities.
Possesses genuine desire to provide superior customer service
Ability to present ideas and technical concepts in layman’s terms
Highly self-motivated and directed with keen attention to detail.

COMPUTER SKILLS:

Expert knowledge of LAN, WAN, VPN, VOIP and WIFI technologies
Expert knowledge of telecommunication concepts (PSTN, T1, PRI, MPLS), providers and industry
Expert knowledge of low-voltage cabling, video conferencing/ collaboration tools and virtualization
Expert knowledge of Windows server infrastructure, cloud technologies, system administration
Deep technical knowledge and experience across all facets of computing infrastructure, with a focus on wireless networking, voice, video, firewalls, and network security

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk. The employee is occasionally required to lift and carry objects weighing up to 50 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Temperature controlled office and data center.
The noise level in the work environment is low to moderate

EQUIPMENT USED:

Computer, tablet, fax, copier, phone, mobile phone

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a current employee, please apply using the internal application process. Reach out to your manager for more information

Fiesta Restaurant Group

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