Summary:

This role is responsible for all duties related to Visa compliance, fraud monitoring and dispute processing. This person should be very organized, well versed with Visa guidelines and able to meet specific timelines. The ability to meet cardholders' expectations and explain complex and sensitive situations is also required. Assist with other Payment Operations related functions including developing procedures and/or job aids.

Essential Duties & Responsibilities:

Ensure all card disputes are processed within regulatory requirements (Regulation E) Visa mandated guidelines and timeframes.
Stay current with all Visa compliance standards and risk management solutions.
Lead the processes for all Visa Compromised Account Management Systems (CAMS) alerts in core system and downloading file from Visa. Each alert will require the cardholder(s) to be notified of the possible compromise via communication letters via internal or external partner.
Manage and determine the ongoing changes to our fraud monitoring to reduce risk and fraud to our cardholders. Work closely with our card processor on fraud trends, risk alerts, enhancements, and changes.
Summarize and report all card losses monthly and track our bond coverage agency to count against our deductible yearly.
Partner with Visa DPS to process all ATM, Visa debit and Visa credit card disputes submitted by our members. This includes providing provisional credit within 5 days of the dispute date, working the daily reports from Visa DPS, our card processor, and maintaining Reg E and Reg Z timeframes for each dispute.
Tracking all disputes that provisional credit was reversed and not charged -off monthly.
Support the quarterly Visa Reporting and analysis.
Monitor and resolve card related member issues and multiple operational tasks throughout the day via email/phone calls/chats.
Provide training for internal front line processes with card related items.
Cross-training on essential functions and processes in the Payment Operations department, ensuring operational flexibility and coverage during absences. Role requires a proactive approach to learning where knowledge sharing supports the success of the department.
Understand and comply with credit union policy, laws, regulations, and the credit union’s BSA/AML/CIP/OFAC Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious member and/or account activity.
Other job duties as assigned.

Qualifications / Education / Experience:

Experience: Six months to two years of similar or related experience in card operations, including back-office card functions, fraud monitoring, dispute processing, and Visa compliance.

Education / Certifications / Licenses: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills:

- Experience with automated data processing systems including software programs such as Word and Excel.
- Good analytical and problem-solving abilities.
- Good written and verbal communication skills.
- Ability to meet schedules and deadlines of the work area.

Working Environment & Physical Demands:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 30 lbs. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Acknowledgement:

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Job description is not a contract and should not be construed as a guarantee of employment for any period of time.

Family Trust Federal Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Family Trust FCU

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