Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

Supply Chain Operations Support?

Handle all customer and internal inquiries timely and professionally
Monitor shipments in transit by exception to ensure SLAs and KPIs are met
Monitor successful EDI transmission and data integrity of Exp.o
Audit files for accurate and timely invoicing

Carrier Relations

Measure performance goals and KPIs at an aggregate level?

Performance Management

Statistical and performance reporting
Internal and external training
Business Intelligence
Confirm data integrity of internal and customer facing reports
Develop and maintain network monitors and dashboards?
Create new and ad hoc reports that help manage customer expectations

Continuous Improvement

Short and long term problem resolution through root cause analysis
Effectively use all available data analysis tools and resources to routinely mine network data for trends, anomalies, opportunities and areas for continuous improvement
Identify and maintain a constant pipeline of cost and process improvement projects
Effectively manage projects through to completion

Qualifications

Broad knowledge of global logistics and supply chain management concepts
Solid understanding of Expeditors' systems and processes
Proficient in MS Excel
Effective communicator, both written and oral
Detail oriented and analytical problem solver
Excellent customer service skills
Team player

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Expeditors

New Jobs

Network Management Center (NMC) Agent