Title – Renewals Account Representative

Job Family: Sales

Job Code: USRARP2

eProductivity Software (ePS)â¯is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies.â¯ With several offices worldwide, including in Pittsburgh, PA, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive.â¯ For more information, visit us at www.epssw.com .â¯

As a Renewals Account Representative at eProductivity Software, you will play a crucial role in maintaining and growing customer relationships by ensuring seamless renewals of term and SaaS software contracts. Through proactive engagement and consultative selling, you will drive retention, identify upsell opportunities, and provide exceptional service that reinforces eProductivity Software value to its customers.

Responsibilities:

Build strong customer relationships through consistent outreach via phone and email
Ownership of the renewal process, ensuring on-time and full-value contract renewals
Notify customer of upcoming contract expiration and present renewal proposal(s) and options
Consultative selling experience, including negotiating renewal quotes and handling objections
Engage customer in conversations around renewal readiness, timing and general customer needs
Identify upsell opportunities and collaborate with Account Management team
Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed
Cross-functionally collaborate with internal stakeholders to deliver competitive solutions
Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable renewals

Experience:

2-4 years of experience in software license renewals, sales, or customer account management
Strong communication, negotiation, and consultative sales skills
Comfortable selling to C-Level executives
Detail-oriented mindset with excellent organizational abilities
Experience working in an outbound phone sales/support role
Proficiency in Microsoft Office; NetSuite, Salesforce experience is a plus
Multilingual skills (Spanish, Italian or French) are advantageous

At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.

eProductivity Software is a “ EEO/Veterans/Disabled employer.”

Equal Opportunity & Disability Accessibility Statement

eProductivity Software LLC (ePS) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law:â¯http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

ePS is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at talent.acquisition@epssw.com and will make determinations on such requests for accommodation or assistance on a case-by-case basis.

Pay Transparency Nondiscrimination Provision

ePS will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

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Renewals Account Representative