Hybrid

Description

DSI is searching for System Administrator who will have responsibilities listed below.

Responsibilities

Management of agency documents used in support of EDC hosted applications and services in Managed Services (MS), Managed Services Lite (MSL), Co-Location (Colo), Cloud and Secondary Data Center (SDC).

Provides customer support for the creation, verification, and ongoing updates of all EDC hosted application documents.

Creates and maintains technical contact resource lists.

Acts as a Service Coordinator/Liaison between commonwealth entities.

Conducts meetings and creates correspondence, prepares reports, and speaks publicly or internally to gather or give information, resolve complaints, eliminate program barriers, and engender support for operational objectives and activities.

Participates in detailed requirement and data gathering sessions with customers for the purposes of integration with EDC services.

Requirements gathered during meetings include current infrastructure details, infrastructure sizing, migration/integration timelines and service levels.

Verifies technical requirements adhere to best IT practices and are consistence with EDC standards and security policies.

Confirms requirements follow EDC standards for efficient use of resources.

Authors solution proposal documents which include all required hardware, software and services, calculations of all associated costs and a detailed written description of the transition plan based on the requirements provided to EDC.

Transforms customer requirements into technical specifications such as server and storage sizing, licensing requirements, and support level details.

Creates Service Requests for future technical change management in Service Now. Maintains current knowledge of enterprise policies and procedures including IT Bulletins, Management Directives, CISO security recommendations and EDC practices in order to ensure service offerings are in compliance with established policies.

Creates Requirement Gathering Meetings with required staff based on technical needs.

Manages, tracks, and documents solution proposal progress and approvals.

Works closely with Delivery Center, board, and commission staff to assure proposals have all required approvals.

Assigns work to Managed Services Manager for deployments and verifies work completion.

Prepares status reports on a periodic basis showing proposals sent, received approved and costs.

Generates reports and advises on technology improvements that would enhance or improve operations.

Prepares metrics determining average request timelines for process improvement and capacity reports for the CTO.

Participates in ongoing process improvement project to automate & streamline the Service Request process.

Acts as the Subject Matter Expert for the Service Request/Solution Proposal process.

Provides consultative services to agencies seeking ETSO costing information for future budget preparations.

Requirements

Technical Knowledge

Understanding Of Hosted Application Environments

Managed Services (MS).

Managed Services Lite (MSL).

Co-location (Colo).

Cloud services.

Secondary Data Center (SDC).

Knowledge of server, storage, and licensing sizing.

Familiarity with IT infrastructure concepts.

Proficiency in ServiceNow or similar ITSM tools.

Experience drafting solution proposals including hardware/software/service configurations and cost models.

Documentation & Reporting

Authoring technical and business documentation.

Preparing and maintaining status reports.

Creating technical contact resource lists.

Developing and presenting metrics and cost analysis reports.

Experience Transforming Business Requirements Into Technical Specifications.

Ability to track and document proposal approvals and deployment progress.

Required Work Experience

Customer-facing roles involving requirements gathering and technical consultation.

Liaison or service coordination between IT organizations and clients.

Experience Conducting And Documenting

Infrastructure sizing and analysis.

Migration or integration timelines.

Cost estimations.

Risk/compliance assessments.

Leading or participating in process improvement projects.

Managing change management requests in an enterprise environment.

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion

DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.

Diversified Systems, Inc.

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