Onsite Location: Annapolis, Maryland

Job Type: Contract C2C/W2

Contract Duration: 1 year+4-year option

Job Summary: The Information Security Platform Administrator will serve as the primary technical support lead responsible for the planning, design, installation, administration, and operation of multiple SaaS platforms. This role ensures stable, scalable, redundant, and secure information security technical operations. The successful candidate will be the systems matter expert and primary support contact for the Information Security Team, overseeing daily support activities and enhancing operational functions across various platforms.

Key Responsibilities:

Platform Administration:

Serve as the primary technical lead for the configuration, deployment, and operation of SaaS platforms such as SailPoint, CyberArk, Microsoft Purview, and Archer Risk Management.
Actively participate in planning, designing, installing, administering, and operating these platforms.

Daily Support and Operations:

Engage with Information Security and Information Systems staff to provide daily support and configuration across platforms.
Ensure stable, secure, and efficient operations, and address issues through troubleshooting and support call management.

System Performance and Monitoring:

Monitor system performance, troubleshoot issues, and create process and procedure documentation.
Test and deploy services, build functionality and automation to improve business operations and workflow processes.

Project Management and Audit Support:

Lead, schedule, coordinate, and provide guidance in activities with the Information Security Team, other teams, and vendors.
Support information security operations, business process development, risk management, identity and access management, and disaster recovery planning.

Training and Knowledge Transfer:

Provide training to Information Security staff on all supported platforms.
Develop new processes, procedures, and workflows to improve security operations.

Technical Problem Resolution:

Analyze and diagnose a wide variety of problems, failures, and security issues.
Provide problem determination and resolution, open support tickets as needed.

Reporting and Documentation:

Generate regular status reports and technical documents upon request.
Host weekly status meetings/calls with the team or as needed.

Qualifications:

Education: Associate degree in an IT-related field.
Experience:
At least ten (10) years of relevant IT work experience.
Minimum of five (5) years in information security and SaaS management.
Two (2) years of hands-on design, implementation, customization, and support experience with SaaS platforms.
Proficient with information security platforms in an enterprise environment.
Specific proficiency with SailPoint, CyberArk, Microsoft Purview, and Archer.

Technical Proficiency:

SailPoint:
Build application-specific user attestations.
Provide role-based access to system attestations.
Collaborate with System Owners to build custom user attestation requirements.
Provide training to system users.
CyberArk:
Privileged Cloud, Remote Access, User Account Management.
Microsoft Purview:
Data Loss Protection, Information Protection (Labeling and Encryption, Data Categorization and Classification), Insider Risk Management, Defender XDR.
Archer:
Risk Assessments, Risk Mapping to NIST and Security Policies, Risk Acceptance, Risk Register, Risk Tracker, Risk Task Automation, Business Continuity, Security Incident Reporting.

Certifications:

Industry-leading networking certifications of a professional level are preferred.

Skills:

Excellent communication, interpersonal, and team skills.
Ability to present technical information for knowledge transfer and training.
Effective troubleshooting and problem resolution skills.
Ability to establish and maintain effective working relationships with peers, end users, vendor development staff, and management.

Application Process: Interested candidates are invited to email their resumes along with a cover letter detailing their qualifications and experience relevant to this position to hr@dhakatech.us.

Dhaka Technologies Limited Company

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Information Security Platform Administrator