Department: Technology

Job class: 1052-IS Business Analyst

Pay range: $51.95/hr - $65.35/hr

Role type: Permanent Exempt What does this mean?

Hours

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.office.com/g/yQiZUGZnWE

Applicants must complete the supplemental questionnaire prior to starting the online application process.The application will not be reviewed without a completed supplemental questionnaire

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 300 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

Competitive pay, as well as pension and robust retirement options.
Generous paid time off, family leave, and more!
Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
Diverse work environment in a diverse city
Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role description

The DT Project Management Office (PMO) manages a portfolio of 100+ IT projects, many of which are strategic initiatives focused on modernizing IT through cloud initiatives, AI, business automation, case management, CRM, data management and data lakes, collaboration tools, network, voice, data center, wireless access, public safety radio and connectivity solutions, cybersecurity, IT resiliency, and service management.

The PMO Business Analyst plays a critical role in collaborating with project managers to ensure the successful delivery of projects on time, within budget, and with high quality. This role involves writing business requirements, defining project scope, developing business cases, and providing valuable analysis to support data-driven decision-making. The analyst also ensures adherence to project management processes, streamlines documentation efforts, and delivers detailed reports, enabling PMs to focus on driving successful project outcomes.

Essential Duties Include

Documentation & Compliance

Write and maintain essential project documents such as business requirements, charters, business cases, MOUs, and ISAs.
Ensure adherence to project management processes and change control.

Scope & Business Case Development

Collaborate with stakeholders to define project scope and develop clear business cases.
Ensure alignment with organizational goals.

Analysis & Reporting

Conduct analysis and generate reports on business systems, applications, project-related data, performance metrics, project status, budget, and risks.
Present insights to support data-driven decision-making.

Requirements Gathering & Stakeholder Collaboration

Assist in gathering detailed business requirements.
Act as a liaison between departments, ensuring clear communications, MOUs, ISAs, and inter-department agreements.

Project Tracking & Risk Management

Monitor project timelines, track risks and issues.
Support PMs with mitigation plans to keep projects on track.

Process Improvement & Knowledge Sharing

Identify inefficiencies and recommend process improvements
Work with PMO team to integrate Generative AI tools in Project Management
Facilitate training to ensure consistency and best practices across projects.

Support for PMs

Provide administrative and operational support.
Help PMs focus on strategic project management tasks by handling documentation, testing plans, reporting, quality assurance, and process adherence.

How to qualify

Education

Minimum Qualifications

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience

One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

Substitution

License and Certification:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirables Education/Training/Certs, Experience And Skills

Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA) certification is preferred.
Project Management Professional (PMP) certification is a plus.
Familiarity with ITIL, Agile, or other relevant methodologies is beneficial.
Experience with Microsoft PowerApps, PowerBI, Project for the Web, and the Microsoft suite of products is advantageous.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Additional Information

Compensation: $52.7250 - $66.3250 (hourly)/$109,668 - $137,956 (annually)

How To Apply

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before Friday, January 17, 2025.
- Your application MUST include a resume. To upload, please attach using the "additional attachments" function.
- In additional to submitting your application, you MUST submit this supplemental questionnaire: https://forms.office.com/g/yQiZUGZnWE

You may contact Lawlun Leung via email at lawlun.leung@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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PMO Business Analyst (1052) - Department of Technology