Job Title:

Associate, Controls and Compliance

Job Description

1. Risk Assessment and Controls Setting
2. Compliance
3. Governance and Reporting

Risk and Compliance

Risk Assessment and Controls Setting
Facilitate Risk assessment tool set documents for all high impact processes and ensure the documents are reviewed every 6 months and changes should be highlighted to the management as well as to the client
Establish & execute control testing protocols to ensure relevant controls work the way they are defined. It’s imperative to highlight the deficiencies in controls to relevant stake holders along with the mitigation plan
Work across teams and help them in establishing controls to mitigate the deficiencies highlighted through internal audits and engage relevant teams to cater to deficiencies highlighted through testing packs and show case improvements
Facilitate Control design effectiveness and control operational efficiency improvements through RCAs
Operations across sites (if applicable) should have a robust risk document in place
Risk reporting is consistent, clear, accurately measured, and communicated timely by Risk & Compliance
Continue visiting the Inherent Risk on the Risk profile for Operations on a quarterly basis to ensure that the team understands what can go wrong and takes relevant actions for mitigating all such issues
Be actively involved in the change management process to ensure all relevant risks are highlighted through the impact assessment on all Change Requests
Help the teams to adhere to KCO requirements through regular checks and flag all anomalies to the management
Have full understanding of ‘whistle blowing’ and take appropriate action when required, ensure all staff understands responsibilities and check understanding on regular basis.

Compliance
Ensure all client, regulatory and statutory trainings are catered to effectively.
Ensure thorough and complete Integrity training and education in their unit - with zero tolerance of company violations
All BCP plans to be up to date, tested and signed-off with incidents fully investigated to identify root cause and improvements - year end date given as testing is over 12 months but tracked monthly
Establish testing packs for all Regulatory & statutory deliverables from Org & Client stand point and execute the same on a monthly basis to highlight deficiencies.
Ensure all Audits for the year are Green with no major non-conformances reported for the process
Facilitate the requirements enunciated by all functions with the R&C framework and take them to closure
Ensure that Service Excellence drives risk culture and delivery at all levels of the operation
Governance and Reporting
To help identify trends in data collected, highlighting issues and submitting recommendations for action.
Collect and collate data on a regular basis to ensure reporting standards and requirements are met
To identify any compliance related issues in their day to day work and escalating these if appropriate to the Line Manager for consideration and action
Maintain control of all Compliance logs and ensure all new policies have Compliance sign-off
Manage Fraud and drive Fraud Prevention activities on the Delivery floor and
Take initiatives to spread awareness on business and Concentrix requirements (including internal audits, contractual requirements, BCP, regulatory and statutory) among all staff members

Location:

PHL Quezon City - Vertis North Corporate Center 2

Language Requirements:

Time Type:

Full time2024-02-19

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Associate, Controls and Compliance