Annual Salary: $75,000

POSITION OBJECTIVE: The role of the Network Administrator is to design, support, maintain, and evaluate computer networking and telecommunication systems; ensure the overall network security of the agency; proactively and reactively ensure internet threats are identified and remedied; installs, configures, and maintains both physical and virtual computer servers; maintains employee network, and e-mail accounts. The position also delivers technical customer support or on-site as needed; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between Level Two and Level Three end-user problems.
ESSENTIAL FUNCTIONS:

Oversees the day-to-day analysis of computer networks including hardware/software systems
Develop and Propose ongoing solution enhancements and operational efficiencies
Assist in the development and Update MIS Policies and Procedures
Maintain High Availability and Disaster Recovery configurations for the datacenter and all service centers.
Plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems
Assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving;
Provide network and remote connectivity hardware/software support
Maintains LAN user documentation including hardware/software applications, support logs and other related information
Research and recommend network and server hardware and software
Assist in design, install, configure, and maintaining system hardware and software
Install, maintain, monitor, and troubleshoot Corporate Firewalls and other Network Security Devices
Install, maintain, monitor, and troubleshoot Web Filtration System
Install, maintain, monitor, and troubleshoot State VPN and Remote Access portals for staff and vendors
Manage staff related to the work and duties of the position
Maintain security setting accuracy on all server and network operating systems and devices.
Identify and define system security requirements
Develop and document security best practices.
Design computer security architecture and develop detailed cyber security designs
Develop technical solutions and evaluate new security tools to help mitigate security vulnerabilities and automate repeatable tasks
Establish and maintain user accounts, profiles, file sharing, access and security privileges
Assist in monitoring, testing, and troubleshooting system backups
Research, analyze, monitor, and troubleshoot server or data network problems
Provide escalation support to the Systems Engineer, Helpdesk Technician, and Helpdesk Coordinator
Install, maintain, monitor and troubleshoot web-filtration system
Install, maintain, monitor and troubleshoot Antivirus Servers and clients as well as patch management systems for servers, clients and network devices.
Provide specialized training to staff on newly implemented systems and applications
Assist Systems Engineer in installing, monitoring, maintaining, and troubleshooting e-mail systems and accounts
Research, analyze, and troubleshoot telecommunication related problems
Complete helpdesk requests for Level 3, 2 and as needed, level 1 requests.
Ability to safely & successfully perform essential job functions consistent with the ADA, FMLA, & other federal, state, & local standards, including meeting qualitative & quantitative productivity standards.
Ability to maintain reasonably regular, punctual attendance consistent with ADA, FMLA & other federal, state, & local standards
Ability to comply with all personnel policies & procedures
Available 24/7 for Priority 1 and 2 issues unless prior approval from Supervisor, excluding Paid Time Off.
Available from 6 AM to 9 PM for Priority 3 issues unless prior approval from Supervisor, excluding Paid Time Off.

We understand the importance that every provider, parent and employee plays in the success of our mission to protect and inspire every child, every day. An essential function of all employees is to provide excellent customer service by being professional and respectful in all interactions each and every day. It is also expected that all employees are timely and responsive in their communication with others.

NON-ESSENTIAL FUNCTIONS:
N/A

This list of functions is not intended to be exhaustive. The agency reserves the right to revise this job description as needed to comply with actual job requirements.

QUALIFICATIONS:

REQUIRED:

Associates degree in Information Technologies or related field
10 years experience in information technology
6 years experience with MPLS networking, Network failovers, Equaloic SAN storage, Barracuda Backup systems, and Cisco security and firewall appliances.
4 years experience with network security.
A globally recognized certification in Security Analysis and Mediation.

PREFERRED:

Bachelor’s degree in Information Technologies or related field.

SKILLS:

REQUIRED:

Must have strong customer services skills in person, and via telephone/email and think of the customer as the most important part of the job.
Aptitude for training end-users
Strong computer skills
Strong interpersonal skills
Excellent verbal and written skills
Strong communications skills
Ability to multi-task
Ability to maintain confidentiality
Ability to analyze, integrate and report data
Demonstrate cultural and linguistic competence & sensitivity to population served
Ability to Travel

SPECIAL CONDITIONS:

Thorough Background Screening upon hire including FBI, FDLE, Local Law check, Employment Reference check, DMV check, Criminal Records check, Social Security Trace & Drug Screening. FDLE check will be run at least every 5 years.
On-call assignments- Yes
Travel- local: 10% per week, long-distance: 5% per month
Need to lift up and move up to 50 lbs.

PHYSICAL & MENTAL REQUIREMENTS: (N=Needed P=Preferred)

Analyzing (N), Bending-neck (N), Bending-waist (N), Calculations (N),
Carrying/Lifting (N), Climbing (P), Crawling/Crouching (P), Finger Movements (N), Handling Objects (N), Kneeling (P), Pushing/Pulling (N), Reaching (N), Reading & Comprehending (N), Reasoning (N), Sitting (P), Squatting (P), Standing (P), Twisting-neck (P), Twisting-waist (P), Walking (P), Writing (N)

POSITION STATUS: Exempt

Supervision level:
1 = general direction, 2 = direction, 3 = general supervision, 4 = supervision, 5 = close supervision

Supervised by: MIS Director (3)

Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.

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Network Administrator