General Description

This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title.

A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. (See "http://www.cityofrochester.gov/article.aspx?id=8589935786" Provisional Appointment - FAQ's) If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights.

CITY RESIDENCY WILL BE REQUIRED WITHIN ONE YEAR OF HIRE.

Typical Work Activities

Responsible for the overall maintenance and ongoing build-out of multi-tenant Software;

Designs and oversees release testing of the system to ensure that it meets the City’s needs;
Leads the change control process for the system by evaluating the feasibility and value of requests for changes to the system, as well as prioritizing system upgrades and enhancements;
Ensures the system’s performance continuously meets all standards outlined in the vendor contract;
Develops plans and monitors all necessary hardware or software upgrades to support the system’s growth and health;
Serves as the data owner and subject matter expert for the system;
Oversees all system upgrades;
Develops and implements contingency plans for the system such as data backups, disaster recovery planning, business continuity planning, and archiving;
Configures and provides continuous improvements to stock reports and dashboards;
Writes scripts or uses external tools to configure the automation of scheduled jobs;
Troubleshoots and resolves day-to-day issues related to system performance and if necessary works with the vendor to resolve major system issues;
Provides direct support to system users such as answering questions on system use, data, reporting, and workflow;
Creates training resources and provides training for internal and external users;
Defines and configures user access roles by understanding best practices and procedures;
Partners with City IT Security Staff to discuss potential impacts of system patches on application performance.

Minimum Qualifications

Bachelor’s Degree and two (2) years of experience working on application support or database administration;

Associate’s Degree and four (4) years of experience working on application support or database administration;

A high school diploma and six (6) years of experience working on application support or database administration.

City of Rochester

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