Job Title: Systems and Network Administrator FLSA: Exempt/Salary

Department: IT Reports to: IT Director

This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). It is the policy of the City of Claremore to afford equal opportunity for employment to all individuals regardless of race, color, creed, religion, ancestry, national origin, sex, marital status, or qualified disability.

General Purpose:

Under the general supervision of the IT Director and provides advanced support, planning, implementation and analysis for the city's central computer systems and network including but not limited to: servers, switches, firewalls, data and voice communications, operating systems, client server applications, active directory, databases, enterprise backups, enterprise anti-virus, intrusion detection, ,wsus, vmware, vpn and many other systems; assists with the design and planning of infrastructure to support new applications and technologies; does related work as required. Customer service and people skills are considered equal to technical skills in this role.

Essential Functions:

Performs analysis and support regarding server and network related equipment and applications
Assists with the development and evaluation of infrastructure planning to support new applications and technologies
Performs capacity monitoring and planning activities
Analyzes server and network activity and maintains performance monitoring systems as well as other software programs e.g., intrusion detection, virus scanning applications, solarwinds etc
Assists with product evaluations of new hardware, applications or upgrades
Participates in the development of policies and procedures for use of network and application systems
Provides advanced support, trouble-shooting and root cause analysis of complex technical systems and outages
Provide proactive maintenance such as updates, upgrades and patches for: server, network and application systems
Perform other duties as directed in a manner which supports the vision, goals, and strategic objectives as well as the overall effectiveness of the organization

Knowledge, Skills, And Abilities

Advanced knowledge of client server applications, hardware systems and security
Knowledge of office automation, computer hardware and software and network technologies
Knowledge of networking and server systems: security, protocols, devices, and concepts
Knowledge of personal computer and network operations, operating systems, utility programs, etc
Knowledge of core computer systems: Active Directory, MS Exchange, VMware
Skill in installing and maintaining a variety of network systems, servers and applications
Skill in providing technical expertise and assistance to City staff
Skill in communicating effectively, both oral and written
Skill in planning and organizing work to meet schedules and time lines
Ability to troubleshoot difficult hardware and software problems
Ability to establish and maintain effective working relationships with co-workers, City staff, vendors, and consultants
Ability to work independently with little supervision
Ability to work in a team environment to help solve complex problems
Ability to understand and follow oral and written directions
Ability to read and interpret documents such as policies, procedures, technical manuals, and business periodicals
Ability to respond to common inquiries and complaints from customers
Ability to effectively present information and respond to questions from customers
Ability to analyze computer problems, pinpoint the cause, and provide effective solutions
Ability to communicate complex technical ideas in lay person’s terms
Ability to use interpersonal skills using tact, patience, and courtesy

Minimum Qualifications:

3 – 4 years’ experience in Client Server Applications, Network Support and Administration
Prior experience supporting, implementing and/or administering core infrastructure client server systems such as Active Directory, MS Exchange, VMware, Extreme Networks switches, Mitel, Aruba, Palo Alto, SAN, SQL, Enterprise Backup Solutions, SolarWinds, Dell PowerEdge Servers.
Preferred Certifications: Microsoft Certified System Engineer (MCSE);Microsoft Certified System Administrator (MCSA);
Bachelor’s Degree in an information technology or related field preferred but not required

Physical Demands:

Must be physically able to operate a variety of automated office machines including computers, etc., and the ability to lift, carry, push, pull or otherwise move objects or items customary and reasonable in an office environment
Vocal communication is required for expressing or exchanging ideas by means of the spoken word
Hearing is required to perceive information at normal spoken word levels
Visual acuity is required for preparing and analyzing written computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities
See well enough to view computer screen and fine print, sometimes for sustained periods of time
Hear well enough to converse on the telephone and in person with the public
Use hands and fingers for answering telephones, computer keyboard, writing, and filing
Work is primarily sedentary, but may involve standing or walking during some periods
Worker is subject to no adverse environmental conditions

Work Environment:

General office environments, warehouse, shop, garage, commercial and industrial environments as well as outdoor work environments are within the scope of this position.

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Systems and Network Administrator