Who are we?

City Harvest is New York’s first and largest food rescue organization, helping to feed millions of New Yorkers who struggle to put meals on their tables. During our 40 years serving New Yorkers in need, we have rescued more than one billion pounds of fresh, nutritious food and delivered it—free of charge—to hundreds of food pantries, soup kitchens, community partners, and our own Mobile Markets® across the five boroughs. This year, we will rescue and distribute more than 75 million pounds of nutritious food to our neighbors in need. City Harvest works alongside our community partners to boost community capacity, expand nutrition education, and strengthen local food systems. Since our founding in 1982, City Harvest has always been there to feed our city—one day, one meal, one New Yorker at a time. To learn more, please visit cityharvest.org.

Overview/typical Day Would Look Like

Reporting to the Senior Systems Administrator and working within the City Harvest Information Technology Team, the Systems Administrator works with stakeholders to support, maintain, and improve the computing services that power day-to-day work at City Harvest. The Systems Administrator will develop a strong understanding of the hardware and software in use at City Harvest and will work to ensure that all systems are available, secure, and functioning as expected. The primary responsibility of this role is to serve as second and third-level technology support for City Harvest staff. This position will be responsible for ensuring that functional and security patches are up to date and that all City Harvest computers and accessories are well documented and accounted for. The successful candidate will enjoy hands-on technical responsibilities and the ability to supportively collaborate with users and other technical resources.

Support day-to-day operations of laptop, desktop, audio-visual, and software infrastructure using professional judgement and industry standards including ITIL & NIST frameworks.
Troubleshoot escalated service tickets and ensure prompt resolution.
Troubleshoot technical issues and identify modifications needed in existing technology resources to meet changing user requirements and provide solutions to ensure high levels of performance and security.
Work on-site with visitors and rental event staff at the Food Resource Center (FRC) to ensure audio-visual technology functions as expected for events held at the FRC.
Communicate change management for systems and perform comprehensive testing with business units for overall functionality and technical quality of deliverables.
Partner closely with the helpdesk and other City Harvest teams as needed to understand service-impacting incidents, determine root causes, and implement effective resolutions in a timely manner, keeping stakeholders informed and managing expectations.
Effectively communicate project status and insights to cross-functional team members and management.
Provide administrative services for installed enterprise technology solutions, including user privilege and workflows.
Function as an application subject matter expert with business partners and technical community.
Perform related duties as required.

What Your Background Should Look Like

2-3 years of experience as an Information Technology professional, with experience in non-profit sector preferred
Certification in any or all the following preferred: ITIL, C++
Must be action-oriented, enthusiastic about working with people, and passionate about cybersecurity and technology governance.
Must have an understanding of information technology services operations, specialized tools, applications, and software, and TCP/IP networking.
Must have an approach to project management that is detailed, deliberate, and collaborative.
Experience working in an Information Technology Service Management (ITSM) environment with progressing levels of responsibility
Demonstrated expertise in Microsoft Azure and Office 365 cloud infrastructure
Experience training users on software applications and preparing and maintaining technical and end-user documentation
Ability to properly rank competing work priorities and to work efficiently to fulfill those priorities in a timely manner
Proven learning ability in a complex business environment and the capability to work both independently and as part of a team, with little supervision
You are an Information Technology professional with diverse skills & interests who is committed to service and community.
They must demonstrate a commitment to continuously improving their knowledge of fast-changing computer programs, hardware, and software through professional development.
You are interested in building a career in information technology and are looking for a team where you will be accountable and mentored along the way
Ability to lift and carry computing equipment up to 30 lbs.
They must exhibit commitment to promoting an environment of belonging through understanding, respect, and positive communication with persons of varies racial, ethnic, economic, and cultural backgrounds.

Why work at City Harvest?

Benefits

There are many fantastic reasons to choose a career with City Harvest. In addition to fighting food insecurity in New York, City Harvest offers the following Benefits and Rewards:

Competitive market salaries
Generous time off
Full benefits (medical, dental, vision) - employer contributions towards premiums
Pet Insurance
403(b) retirement savings plan with employer-matching
Free Mental Health Services with Better Help
Commuter Benefits
Employer-provided life insurance
Professional development opportunities
Discounted staff perks (e.g. movie tickets, gym memberships, cellular plans)

At City Harvest, we enjoy working in a team-based environment and value the benefits of a diversified workplace. City Harvest is an Equal Opportunity Employer.

City Harvest

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Systems Administrator, IT