About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lumen Production Systems Infrastructure team is seeking customer focused, detail-oriented engineers that enjoy solving problems, delighting customers, and have backgrounds from a variety of different fields. If you have experience managing full application stacks from the system up through a custom application, managing part of a network from layer 3 and higher, we’d like to talk with you!
You will be surrounded by people that are smart, passionate about cloud computing and who know that world class support is critical to customer success. Creating the best customer experience is at the root of all that we do. Every day will bring new and exciting challenges on the job.

Location

This is a work from home position within the U.S.

The Main Responsibilities

In this position, the candidate will be working with a small, focused team responsible for production systems including SASE, SDWAN, DNS, and other IP services.
The chosen candidate will be technically responsible for a broad range of systems and services supporting everything from the physical layer, configuration & performance tuning throughout the stack, including integration with performance and fault systems.
The ideal candidate will be working with planning and architect teams to improve and/or develop new technologies and enhance existing platforms related to our various service offerings.
Due to the highly technical nature of this position, continuing technical education is required. The economic impact of this job to Lumen can be substantial. Failure to perform at acceptable levels may result in significant loss of revenue for Lumen and substantial legal liabilities.

What We Look For in a Candidate

Minimum Qualifications:

Bachelor’s Degree in Computer Science or other related field or the equivalent in training and experience.
Minimum four (4) years work experience in Linux systems administration, including scripting, configuring, tuning & networking.
Experience communicating effectively, verbally and in writing, with technical and non-technical personnel.
Experience with Linux/KVM and/or OpenStack.
Strong knowledge of network concepts such as TCP/IP, DHCP, subnetting, etc.
Experience with automation tools such as Ansible and Cockpit.
Strong knowledge of server and storage systems.

Preferred Qualifications:

Experience with configuration and administration of Zabbix, Splunk, syslog, and/or similar tools.
Programming experience related to systems administration (Python, Perl, etc.).
Experience with Docker containers a plus.
Experience with TACACS and bastion/jump servers.
Experience in network administration and troubleshooting/analysis (DNS, IPsec, BGP, etc).
Good understanding of routers, switches, and firewalls.
Experience with cloud hosting technologies such as AWS, Azure, etc.

Legal Statements

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$80510 - $107340 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$84740 - $112980 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$88980 - $118630 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$93210 - $124280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 335767

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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