As IT administrator you will play a key role in providing support to CenTrak’s internal team, assisting all departments in achieving critical objectives. The ideal candidate will have extensive knowledge of Microsoft Azure, managing permissions, licenses, administering VMs, licenses, storage and other resources, and remediating vulnerabilities. They will have a strong security mindset ensuring compliance in all systems. They will provide primary support for CenTrak’s internal network, configuring VLANs, monitoring performance, and supporting user access. You will also provide endpoint support, managing patching, upgrades, security and monitoring of computers, servers and other equipment.

Key Responsibilities

Azure
Oversee and manage Microsoft Azure cloud infrastructure.
Provide support for current and future resources such as VMs, networks and storage.
Configure SSO and other integrations as required.
Assist in auditing users, groups licenses and other assets.

Security
Stay up to date on vulnerabilities, updating systems accordingly and mitigating risks.
Review logs and reports from Azure and other systems daily, promptly remediating findings.
Promptly respond to security incidents, determining root cause and identifying steps for prevention.
Identify, assess and mitigate risks associated with third-party vendors and ensure compliance with regulations and policies.
Maintain compliant security scores within all systems.
Support CenTrak’s annual SOC2 certification by ensuring compliance of all applicable controls.
Assist in the review of IT and other department platforms to ensure systems are set up in accordance with CenTrak’s security policies and best practices.

Office LAN
Administer the office network, ensuring system up time, responding to alerts and promoting seamless end user experience for staff and guests.
Ensure system continuity and compliance of VLANs and other configurations.
Provide support for network related issues.

Endpoint
Administer RMM tool, creating reporting and automations for updates and security.
Implement and enforce IT policies on all assets.
Provide escalated support of CenTrak devices.

DNS
Provide Support and Maintenance of CenTrak’s DNS.
Make changes as needed to support other departments.

Main Tasks:

Escalated support for local and Azure resources.
Work with other departments to integrate necessary systems and applications.
Maintenance and support of CenTrak’s DNS provider.
Daily review of patching, vulnerability and other reports and remediating findings as necessary.
Monitoring and administering computer systems and networks
Administer local office network ensuring optimal performance and security.
Implementing and enforcing controls in accordance with existing compliance and policy standards
Assist in maintaining SOC2 certification
Continually improving existing IT systems, policies, and procedures
Providing escalated IT support for CenTrak employees via ticket, phone, email, and chat within established SLAs
Contributing on IT projects
Other duties as requested

Required Skills:

Strong written and verbal communication skills
Troubleshooting mindset that allows you to quickly narrow down issues to specific potential root causes
Ability to appropriately assess, prioritize, and respond to issues based on urgency and severity
Patient, positive, non-judgmental attitude
Independent worker, able to solve problems with little assistance.

Qualifications:

Must have 5+ years of experience in an IT Administrator or similar role
Must have a bachelor’s degree in the IT field or a comparable combination of education, certifications, and experience
Must have expert familiarity with Windows & MacOS, Active Directory, PowerShell, Microsoft 365, Microsoft Azure, Virtual Machines, Office 365 software suite
Must have experience administering a network in a business or similar environment.
Experience with Dynamics 365, Power BI, PowerAutomate, AWS, VMware, Azure Data Lake a plus!

CenTrak

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IT Administrator