Job title: Help Desk Administrator / Database Administrator (DBA)

Department: IT

Reports to: System Administrator

Location: Lincoln RI

FLSA Status: Non-Exempt

Approved date: 11/20/2024

Position Summary:

Provide database administration and user support and customer service on company-supported computer applications and platforms. Maintain, troubleshoot, and support workstations and applications in a multi-location networked environment.

Essential Duties and Responsibilities:

· Database Administration Functions:

· Monitor database performance, identifying and resolving performance bottlenecks.

· Execute database backups and recovery procedures to ensure data integrity.

· Troubleshoot database-related issues, including query optimization, data corruption, and access control problems.

· Implement database schema changes and updates as required.

· Manage database user accounts and permissions.

· Analyze database usage patterns and identify potential optimization opportunities.

· Work with application developers to resolve database-related issues within applications.

· Help Desk Functions:

· Answer user inquiries regarding hardware, software, network connectivity, and application usage.

· Troubleshoot basic computer problems, including password resets, application errors, and printer issues.

· Log and track user tickets within a ticketing system, prioritizing issues based on severity.

· Provide remote support to users through tools like remote desktop access.

· Escalate complex technical issues to senior IT staff when necessary.

· Maintain user documentation and knowledge base.

Requirements

Minimum Qualifications:

· Bachelors degree in related field or 4 years of equivalent applicable work experience

· 1-2 years Help Desk / DBA experience

· Ability to communicate technical information to nontechnical personnel

· Ability to install, configure and maintain personal computers, networks and related hardware and software.

· Working knowledge of computer and/or network security systems, applications, procedures and techniques.

· Ability to identify and resolve computer system malfunctions and operations problems.

· Skill in organizing resources and establishing priorities.

· Excellent verbal and written communication skills.

· Related experience and training in troubleshooting and providing help desk support

· Knowledge and experience with customer service practices

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION and/or EXPERIENCE

Bachelors degree in related field or 4 years of equivalent applicable work experience

1-2 years help desk experience

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Material handlers must be able to work in a physically demanding role. The work involves long hours bending and standing. Heavy lifting may also be necessary in some circumstances.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must regularly lift and/or move up to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.

Cathedral Corporation

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Help Desk Administrator/Database Administator (DBA)