POSITION SUMMARY

As a Universal Teller, you will deliver an outstanding customer experience by assisting customers with all consumer banking needs to include transactions, account opening/maintenance, consumer loans, online banking and mobile banking assistance, onboarding, cross-selling of bank products and services, and resolution of customer service issues. As a representative of the bank, you are required to present a positive and professional image at all times. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness.

JOB REQUIREMENTS

High school diploma or equivalent required
Six months of previous customer service, cash handling or retail experience preferred

COMPETENCIES

Ability to listen and identify the needs and wants of a customer as well as making quick decisions independently
Knowledge of various functions of the bank and where to find answers or information
Ability to multi-task and change focus quickly without being stressed or overwhelmed
Ability to be self-motivated, self-driven and self-sufficient
Possess proficient computer skills
Present as professional in appearance and attitude

DUTIES AND RESPONSIBILITIES

Establish a professional presence in the community as a representative of the bank
Possess a strong attention to detail and consistently display a positive attitude
Maintain professional appearance and dress and abide by the dress code
Successfully complete all training programs required for the Universal Teller to include teller transactions, account opening, consumer lending, customer service standards, procedures and systems training
Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services matched to customer needs
Effectively and efficiently assist all customers with any consumer banking need, including transactions, account opening, and consumer loans
Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate
Continuously identify/execute any cross-selling opportunities for the customer
Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank
Adhere to all branch operations policies and procedures and follow the assigned process. These tasks include but are not limited to opening/closing procedures, cash items, night/day drop and CTR
Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required
Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needs
Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards
Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
Actively support the ongoing development of a culturally diverse workforce
Complete other duties as assigned as determined by management to be reasonable and beneficial

PHYSICAL REQUIREMENTS

You will regularly be stationary at a workstation, frequently operating a computer and helping customers with transactions. You will frequently traverse around the branch or work area to help customers, go to the vault or to operate branch equipment. This role requires operating a computer or other office machinery efficiently in order to complete your job functions. While performing the duties of this job, the employee is regularly required to communicate effectively with customers. You will frequently communicate with other employees through various channels such as talking, listening, and typing. Must be able to accurately gather and process verbal and written information and properly inspect documents. The physical environment is indoors for the majority of the job functions. Occasional outdoor work may be required for tasks such as checking an ATM/ITM, assisting a customer and surveying outdoor areas. You will be occasionally required to lift up to 50 pounds. Occasional travel to other branches may be required.

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Universal Teller (Mountain Community Bank)