Key Responsibilities:

On-site Support:
- Visit client locations to install, configure, and maintain various IT systems, including phone systems, cameras, and network infrastructure.
- Troubleshoot hardware and software issues and resolve them in a timely manner.
- Ensure all on-site work is performed efficiently and with minimal disruption to the client's operations.
Remote Monitoring and Management (RMM):
- Respond to alerts, diagnose issues, and initiate corrective actions remotely when possible.
Client Interaction:
- Build strong client relationships by providing exceptional customer service and technical support.
- Clearly communicate technical concepts to non-technical clients, addressing their questions and concerns.
Technology Installation and Configuration:
- Install and configure communication systems, security cameras, and network equipment.
- Ensure that all systems are set up to meet client requirements and industry standards.
Network Infrastructure:
- Assist in the implementation of network infrastructure solutions, including routers, switches, firewalls, and wireless access points.
- Perform network diagnostics, troubleshooting, and optimization.
Documentation:
- Maintain detailed records of on-site visits, configurations, and troubleshooting activities.
- Provide accurate documentation to support billing and reporting requirements.

Training and Knowledge Transfer:
- Train clients and end-users on the proper use of IT systems and technologies.
- Share knowledge and insights with colleagues to enhance team expertise.

Qualifications:

Bachelor's degree in information technology, computer science, or a related field, or equivalent experience and certifications.
Relevant industry certifications such as CompTIA A+, Network+, Security+, and vendor-specific certifications (e.g., Cisco, Microsoft).
Proven experience in on-site technical support, installation, and maintenance of IT systems.
Proficiency in remote monitoring and management (RMM) tools and network monitoring solutions.
Strong knowledge of communications systems, phone systems, security cameras, and network infrastructure.
Excellent problem-solving and diagnostic skills.
Strong customer service and communication skills.
Ability to work independently and as part of a team.
A valid driver's license and the ability to travel to client locations as needed.

Bluetide Communications

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