Job Details

Headquarters - Birmingham, AL

Description & Responsibilities

Description

Investigate and settle claims filed under the company’s payment and title insurance program. Provide customer service to and maintain strong relationships with existing insurance customers. Minimize insurance losses through quick response to collection issues and handle disputes confidently and efficiently.

Responsibilities

Manage assigned cases in an efficient and timely manner
Resolve problems confidently and efficiently
Minimize losses through quick response to payment issues
Recover vehicles and funds
Maintain strong presence with AIA insureds and their customers; further AIA reputation for swift resolutions and ability to minimize loss
Oversee and handle payment and title issues reported from individual customer accounts
Serve on AIA / AutoTec special project teams to support process improvement and overall growth of company
Some travel to industry conferences and in-person recovery work
Create and update reports, maintain system notes and other documentation

Requirements and Preferences

Requirements

Bachelor’s degree in business-related field or commercial credit/collections experience
Prior experience in dispute mediation and resolution
Prior experience working with Microsoft products
Able to work independently and in a team-oriented, collaborative environment
Excellent communication skills-oral and written, interpersonal
Able to be self-motivated and directed
Detail oriented, analytical mindset
Able to prioritize, multitask, and handle shifting priorities

Preferred but not required

Automotive or livestock industry, insurance, claims and/or collections industry experience
Commercial sales or account management experience

AutoTec

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