Responsibilities:

Develop and manage customer success strategies to enhance customer experience and retention.
Lead customer success journey, setting clear objectives and KPIs, and fostering a collaborative and high-performing environment.
Act as a primary point of contact for customer, building strong relationships and ensuring continuous engagement.
Conduct regular reviews with customers to assess their needs, address challenges, and identify opportunities for additional value creation.
Collaborate with cross-functional teams including sales, product management, and technical support to ensure a cohesive customer journey.
Analyze customer data to identify trends and insights, driving improvements in customer success processes and strategies.

Requirements:

Bachelors or Masters in relevant field of Engineering or Business Major
Overall 10+ years of experience with a minimum of 5+ years of hands-on-experience in IT/Cloud Customer Success Engineer Role, and Minimum 3+ years of experience in customer success Manager role, preferably in a cloud technology or SaaS Products.
Strong understanding of cloud technologies (e.g., AWS, Azure, Oracle Cloud, Google Cloud), Container technologies (Dockers, Kubernetes)
Proven track record of developing and executing successful customer success strategies.
Exceptional interpersonal and communication skills, with the ability to build strong relationships with customers and internal teams.
Analytical mindset with experience in using CRM and customer success tools.
Ability to work in a fast-paced, evolving environment and adapt strategies accordingly.

The chance to work on innovative projects alongside leading international industry partners.
A dynamic, collaborative, and continuous learning work environment.
Competitive salary and benefits package commensurate with your experience and skills.
Work flexibility and remote work opportunities.
Professional development and growth opportunities within the organization.
Medical Insurance (Major, Minor, Life)
Performance and Training Bonuses
14+ Vacations days
All benefits according to Labor Law regulations
If you meet the requirements and are ready to embark on this exciting journey, don't hesitate to apply. We can't wait to get to know you and welcome your talent to our team! Please send your updated resume. Best of luck!

Auriz

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