Overview

Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are entrepreneurial individuals with a restless spirit and a thirst for elevation, driven by an employee-centric culture that relies upon high expectations and a commitment to continual personal growth. With a belief that diversity and inclusiveness breeds innovation and forward-thinking design, we have assembled a curious team that questions the status quo.

The Desktop Support Technician provides day-to-day technical support to end-users across the organization, ensuring seamless operation of hardware, software, and communications systems. This role encompasses a wide range of responsibilities, including troubleshooting, configuring, and maintaining desktop systems, end-user onboarding, and supporting advanced collaboration tools like Microsoft Teams, Teams Phone, and other o365 productivity tools. Additionally, the technician plays a key role in enabling worker productivity through VPN support, conference room A/V systems, and end user training.

This job might be for you if:

Key Responsibilities:

- Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
- Install, configure, and upgrade operating systems (primarily Windows) and standard office applications, including Microsoft Office Suite.
- Maintain and manage email systems, ensuring proper account setup, access, and troubleshooting.
- Manage and support the Mimecast email protection suite, including configuring policies, monitoring for security threats, and troubleshooting user issues.
- Manage and support Microsoft Teams Phone systems, including device setup, call routing, and user troubleshooting.
- Assist users with Microsoft Teams and related collaboration tools, ensuring effective communication workflows.
- Provide support for VPN setup and troubleshooting to ensure secure remote access for end-users.
- Conduct onboarding for new hires, including hardware setup, account configuration, and training on organizational tools and processes.
- Set up and maintain conference room A/V equipment for meetings and events, including displays, projectors, cameras, and microphones.
- Act as a liaison with the Cybersecurity NOC, attending bi-weekly meetings to align systems and access with identified issues and vulnerabilities.
- Act as the primary liaison to report and manage infrastructure issues to the organization's 3rd party Managed Service Provider (MSP).
- Document incidents and solutions in the IT ticketing system to track trends and improve service delivery.
- Maintain inventory of hardware and software assets, ensuring equipment is up-to-date and adequately stocked.

Qualifications:

Education:

Associate degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

2+ years in desktop or end-user support roles.
Hands-on experience with Windows operating systems and Microsoft Office Suite.
Familiarity with Microsoft Teams, Teams Phone, and Office 365 administration.
Experience with VPN configuration and troubleshooting.
Exposure to conference room A/V equipment and support.
Experience managing email protection systems like Mimecast.

Skills:

Strong troubleshooting and problem-solving abilities.
Excellent communication skills with a focus on customer service.
Ability to work both independently and collaboratively in a team environment.
Time management and prioritization skills to handle multiple tasks effectively.

Certifications (Preferred):

CompTIA A+ or Network+
Microsoft Modern Desktop Administrator Associate
ITIL Foundation Certification

Work Environment:

Primarily office-based, with occasional remote work support. Some after-hours support may be required for critical incidents or system maintenance. Occasional travel within a 25-mile radius of corporate offices may be required.

What's in it for you:

Medical, dental and vision insurance available the first day of the month after hire date
401k with employer matching
Unlimited Paid Time Off
Paid Volunteer Day, allowing you to give back to your community
9 paid holidays
Annual bonus potential and merit increase potential
Generous employee discount
Employee referral bonus

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