Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

We are looking for a Lead Business Technology Engineer to oversee endpoint management and IT workflows, ensuring a seamless and secure experience for end-users. This role combines technical expertise and leadership to drive automation, streamline IT operations, and enhance device security. The ideal candidate will take ownership of patch management, software deployment, encryption, and automation, working closely with cross-functional teams to align IT initiatives with business objectives.

This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To Be Successful In This Role, You Will

Patch Management

Develop and implement a comprehensive patch management strategy aligned with IT goals and security requirements.
Ensure patches are thoroughly tested for functionality, compatibility, and potential conflicts with existing infrastructure and applications.
Proactively monitor and address security vulnerabilities, working closely with security teams to mitigate risks.

Automation & Workflow Optimization

Automate device provisioning, patch management, encryption management, software deployment, and other IT workflows to improve efficiency.
Leverage scripting and automation tools (e.g., PowerShell, Ansible, SCCM, Intune, Jamf) to optimize desktop engineering processes.
Identify opportunities for process improvement and automation to enhance IT operations.

Technical Leadership & Collaboration

Serve as a technical lead, mentoring junior engineers and guiding best practices in desktop engineering.
Collaborate with cross-functional teams and stakeholders to design and implement solutions that align with business goals.
Provide escalation support for complex technical issues related to endpoint management, security, and performance.

Basic Qualifications

5+ years of experience in desktop engineering or similar IT related roles.
Strong knowledge of patch management, endpoint security, and IT automation best practices.
Experience with Windows, macOS, and mobile device management (MDM) solutions (e.g., Intune, Jamf).
Proficiency in PowerShell, Python, Google App Script or other scripting languages for automation.
Familiarity with configuration management tools (e.g., SCCM/ Intune, Ansible).
Strong problem-solving skills and the ability to troubleshoot complex IT issues.
Excellent communication and leadership skills, with the ability to drive technical initiatives and collaborate across teams.

Preferred Qualifications

Experience with zero-trust security models and endpoint protection tools.
Knowledge of cloud-based IT solutions (e.g., Azure AD, Google Workspace, AWS WorkSpaces).
Previous experience in a lead or senior engineering role with team mentoring responsibilities.

Tools and Resources

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: Twitter, LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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