Job Description

Position Title: IT Specialist Department: Facility Maintenance

Salary Range: D.O.E. Reports to: Facility Maintenance Manager

Employment Status: Full-time FLSA Status: Non-Exempt

Position Summary)

The IT Specialist will be responsible for providing technical support, troubleshooting, and maintenance services to ensure the smooth operation of the company's IT systems. The position requires a general overall knowledge of IT systems, with room for growth and learning as the company's needs evolve.

Essential Functions & Duties

Provide technical support for hardware, software, and network systems;
Troubleshoot and resolve technical issues;
Install and configure software, hardware, and peripherals;
Provide phone support throughout the property;
Collaborate with other departments to ensure IT systems meet their needs;
Demonstrate safe and environmentally sound work practices;
Ability to do field work outside of Tech Support office with Facility Maintenance;
Training staff members with software, hardware and operating systems;
Follow up with user requests and problem resolution;
Coordinate with OSSIT on all IT related tasks and responsibilities;
Possess the ability to react productively to other duties as reasonably assigned.

Qualifications

Must maintain a high level of confidentiality, integrity and vearcity. Familiarity with Windows and Mac operating systems. General knowledge of IT systems, including hardware, software, and network systems.Excellent communication and customer service skills.

EDUCATION

Must have High School diploma or equivalent. Industry-specific certification in relevant field is preferred. Bachelor's degree in Computer Science or related technology field is preferred. IT certifications, such as CompTIA A+, Network+, or Security+ highly preferred.

Experience

At least three (3) years experience in or knowledge in IT support.

General Knowledge, Skills And Abilities

Knowledge of APM marina services and amenities.
Skills which allow for the tactful resolution of guest problems or concerns.
Knowledge or ability to be trained in fire extinguisher operation.
Knowledge or ability to be trained in ISO/EMS awareness.
Knowledge or ability to be trained in employee orientation.
Knowledge or ability to be trained in hazard communication.
Knowledge or ability to be trained in hazardous materials response/respiratory protection.
Knowledge or ability to be trained in emergency response.
Knowledge or ability to be trained in recyclable materials.
Knowledge or ability to be trained in blood borne pathogen awareness.
Knowledge or ability to be trained in clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, etc.

IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Moderately.

DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? No.

DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? Yes.

DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? No.

WORKING CONDITIONS

The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.

Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.

PHYSICAL DEMANDS

The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.

ENGLISH PROFICIENCY

It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.

Intent And Function Of Job Description

The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.

The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.

Antelope Point Marina

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