My client, a prestigious Am Law 100 firm, is looking for a highly motivated and skilled IT Analyst to join their dynamic technology team. This is a fantastic opportunity to be a key player in providing top-tier technical support and contributing to the smooth operation of a leading legal organization.

In this fully onsite role, you'll be the go-to technical resource for end users, ensuring they have the tools and support they need to succeed. You'll be instrumental in supporting crucial meeting technologies and events, collaborating across departments, and contributing to various IT projects. If you thrive in a fast-paced environment where your technical expertise and customer service skills make a real difference, this could be the perfect fit for you.

What you'll be doing:

Providing timely and effective technical support to end users, becoming their trusted problem-solver.
Championing and supporting a range of firm technologies, including those vital for meetings, video conferencing, presentations, and client events.
Working closely with internal teams to ensure the seamless technical execution of meetings and events.
Managing the installation and maintenance of standard software configurations on firm devices.
Diagnosing and resolving hardware and software issues in collaboration with other IT specialists.
Ensuring the operational readiness of all office technology, from computers to printers.
Maintaining accurate and up-to-date asset management records.
Utilizing IT service management tools (like ServiceNow) to efficiently manage support tickets from start to finish.
Taking ownership of user requests and keeping them informed every step of the way.
Actively participating in firm-wide IT initiatives and training programs.
Providing crucial support for mobile devices and remote access solutions (Citrix, VPN, etc.).
Collaborating with network and telecom teams to address planned maintenance and unexpected outages.
Upholding strict data security protocols and ensuring adherence to firm policies.
Demonstrating flexibility with work hours when needed and a willingness to travel occasionally.
Bringing a strong sense of reliability, professionalism, and self-drive to the team.

What you'll bring to the table:

A strong understanding of Microsoft Windows operating systems and the Office Suite.
Proven experience with IT service management platforms (e.g., ServiceNow).
Proficiency in MS Teams and other collaborative tools.
Expertise in remote access technologies (Citrix, VPN).
Familiarity with iOS and mobile device management.
A solid grasp of networking technologies and cabling systems.
Experience with document management systems (preferably iManage).
Exceptional customer service orientation.
A keen awareness of data security best practices.
Project coordination or management experience is a plus!

Your background likely includes:

An Associate’s or Bachelor’s degree (preferred) or equivalent professional experience.
A minimum of 3 years of experience in technical support, including LAN/WAN support.
Hands-on experience with the configuration, installation, and maintenance of desktop operating systems and hardware.
Crucially, prior experience working within a law firm is required.

Ready to join a prestigious organization and make a significant contribution to their technology team?

Apply now to learn more! Reach out to me directly for further details.

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