AG&E is an international structural engineering firm headquartered in Dallas, TX. Founded in 2004, AG&E has 7 offices across the US and one office in India. We are searching for a Network and Systems Administrator Level 1 to join our team in Dallas, TX.

POSITION SUMMARY

Reporting to the IT Director, the Network and System Administrator Level 1 will join our IT team. The ideal candidate will be motivated and detail-oriented, providing foundational support for network systems, hardware, and software, ensuring smooth and efficient operations. This entry-level role is perfect for individuals eager to grow their networking, system administration, and IT troubleshooting skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Network Administration:

Monitor, maintain, and troubleshoot network performance and connectivity issues.
Assist in configuring and installing routers, switches, firewalls, and wireless access points.
Ensure the security of network systems by applying updates, patches, and monitoring tools.
Support users with VPN access, Wi-Fi issues, and other connectivity-related concerns.

System Administration:

Provide support for Windows operating systems.
Manage user accounts, permissions, and passwords in Active Directory or similar systems.
Assist with setting up and maintaining servers, workstations, and peripheral devices.
Perform routine backups and system checks to ensure data integrity and disaster recovery readiness.

Technical Support:

Serve as the first point of contact for technical issues via helpdesk systems, email, teams, or phone.
Diagnose and resolve hardware and software issues for end-users.
Document IT incidents, solutions, and processes to contribute to the knowledge base.
Train and support users in best practices for IT system usage.

General IT Operations:

Assist in maintaining inventory of hardware, software, and IT supplies.
Collaborate with senior IT staff on larger-scale projects and implementations.
Stay updated on emerging technologies and recommend improvements to current systems.
Ensure compliance with IT policies, procedures, and security standards.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

Educational, Experience, and Licensing Requirements

Associate degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Relevant certifications preferred (e.g., CompTIA Network+, CompTIA A+, Microsoft Certified: Fundamentals, or equivalent).

Technical Skills

Basic understanding of TCP/IP, DNS, DHCP, and networking concepts.
Familiarity with Microsoft Azure Entra, AWS, Windows Server, Active Directory, and Group Policy.
Experience with common IT hardware (printers, desktops, laptops) and troubleshooting techniques.
Basic knowledge of scripting languages like PowerShell or Bash is a plus.

BENEFITS OF JOINING AG&E

Competitive Salary
2 Bonuses Per Year
Dental, Vision, Short-Term Disability, and Long-Term Disability benefits covered at no cost to the employee
19 days of time off per year
401(k) Match

AG&E

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Network and System Administrator Level 1